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Custom Color Set
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66,516 Verified Client Reviews |
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Not right colorThis did not cover grey and even out all color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
as i stated earlier i like coverage this time, but it is still to dark,it does not look like the original color that I picked out at the start 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Custom hair colourVery unhappy with the product and will not use again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie-We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair falling outMy hair has started falling out since I’ve started using this product. Unfortunately the chemicals in this product are to harsh for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaime- We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced a reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
Not goodI got a darker color and it still did not cover the gold highlights in the front of my hair. It does make my hair healthier and shines but not the color I want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Color I orderedThe dye I ordered didn't work on my grays , didn't cover them.I need something better, if u cant offer that for me, I'm just going to cancel my order.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngie-We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Bad productIt riuned my hair. My hair has been falling since i used it 3 monthes ago and i m suffering fixing it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamar- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Hair loss can be due to a number of factors, do we recommend consulting with a physician prior to coloring your hair again. Again, we apologize that you were unsatisfied with your experience. |
Didn't cover greyFollowed direction and still had grey hair along the hairlines and around face. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Flat colorNo shine or sparkle. Dull 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEthel - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Good color, but damagingLoved the color and tone, unfortunately I ended up with a lot of breakage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarelle- Thank you for sharing your feedback. We apologize that you experienced hair breakage. Hair color should not cause breakage and we recommend treating yuor hair with a deep conditioner mask before and after coloring to help repair and keep your hair healthy. |