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Custom Color Set
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66,516 Verified Client Reviews |
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Love the condition of my hair but colour leaves a lot to be desiredMy hair has never looked as glossy and healthy after dying it which is amazing but the dye hasn't covered my old hair colour aswell as I'd hoped. The colour is lovely and the instructions were so detailed and simple. The only complaint is that the ginger can still be seen underneath the new colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBethany - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
Good idea but....When I colored my hair I followed the directions to a T! However, my hair is now a weird brassy brownish orange color on the roots, and dark brown on the ends. It really doesn’t look great. Before my hair was one tone so there wasn’t much of a variety of color for the dye to latch onto into different ways. I gave it a few weeks to see if it would wash out and blend together and it hasn’t. Also, I ordered a medium brown and it was nothing like the picture on the model. Maybe you could use different models with a choice of skin tone so we can have a better idea of how the color would look on our skin tone? It sucks because I was so excited to find good color that I could do at home. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not color 8 wanted faded fastDont like it cancelled it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We apologize we weren't able to achieve the color you desired. At eSalon we sell natural looking hair color, and do not currently offer fashion shades such as vibrant purple. We see you've spoken with one of our representatives who helped you with your hair color dilemma. |
Gray coverageI have requested an adjustment on my color due to lack of adequate root coverage on a previous order. The colorist assured me an increase of the toner would take care of my problem. After using the adjusted color, unfavorable results occurred. Will not reorder this product. 0 of 0 people found this review helpful. Did you? |
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Too dark and heavyI was hoping that it would have a softer look than a box color, but so far it does not. Perhaps it will lighten as it washes out a bit? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelley - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Over a month for color adjustmentI have waited over a month for a color adjustment with no response. My order is getting ready to ship with the same color I wish to adjust. I will be canceling my account. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We're sorry to hear you have not been receiving our emails! After reviewing your profile, we see that your colorist did review your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Please remember to add [email protected] to your email's contact list to insure you receive your email communications from eSalon! |
Not Hydrating EnoughThis formula was too drying for my hair. The color was nice, the kit was complete and everything arrived in a timely manner with clear directions and instructions. Unfortunately, in my case, it left my hair extremely dry, brittle and damaged/ prone to breakage. I inquired about more hydration but I didn't receive a response about it. I know that the formula for curly hair has more hydrating ingredients and that's what I needed after trying my first color, but I no response on that. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMila - We're sorry to hear that your hair feels dry! We see you've spoken with one of our licensed colorists, who was able to help give you advice regarding this going forward. We're glad we were able to help! |
Thanks for nothingI canceled an order but apparently it's being shipped anyways. Awful customer service. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We apologize for any confusion. In reviewing your account, we can confirm a request to cancel your service was submitted yesterday, November 2nd. Per your request, we cancelled and refunded your current order and cancelled your hair color Plan. We hope you consider using our service again in the future. |
Color did not match requested colorI received my hair die and was super excited as in the past I have been happy with the outcome. My hair turned out very golden/red toned and it was supposed to be ash. I followed directions to a T and it covered fine, but the color was not ash as it was supposed to be, and nothing like the picture I chose from when ordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayley - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
My hair turned out redI used the “custom” color that was made and my hair turned red. My husband said “at least it’s not fire engine red” it was terrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |