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Custom Color Set
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66,516 Verified Client Reviews |
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Could be betterI believe i had asked for more purple to make it bolder but it ended up redder for a few days and then looked like it always did in the past 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Hated itI have been dying my hair with boxed die from walmart for years!! I thought i would give this a try and it may be a little better for my hair. I was wrong!! My hair felt like i couldnt get the die out, it was so gressy and unbrushable. I thought well maybe it was a bad box and ill try it again. I did it the night before a wedding i was going to, lets j say i couldnt brush my hair or stlye it for days later because it made my hair so greasy! I hated it!! Never again!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and reached out to you regarding your experience in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
ColorThe color covers the gray nicely. I wish that the color was thicker and not so runny. That would make self application easier and less messy. There needs to be more conditioner included with purchase. I condition my hair twice, once with your product and once with mine. I also think that there should be something included to give hair more shine. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPaisley- Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Absolutely RidiculousI ordered my first trial of this company and was so excited to try it. My first try at dying my hair came out awful. This color was WAY darker than what I asked for and looked nothing like the preview on the website. I followed the directions exactly and this formula dyed all of my roots and only SPOTS on the rest of my hair! I contacted the company and asked to go much lighter for my next color which they say they can't do, they can only go a bit lighter. I said ok to that only to find out that they will only be shipping enough of the adjusted color to color only my roots! Its like they didn't even listen to the problem. So they adjusted my color but I guess they expect me to walk around with splotches of color on the rest of my head? What an ordeal. I cant even wear my hair down because it looks so bad. I really didn't want to write a bad review, I was hoping they would fix the problem the first time but it doesn't look like it. I've emailed the company YET AGAIN and am waiting for a response. I'll update my review after I hear back from them and let everyone know if they have fixed this problem. Overall I have to say I'm just really disappointed in this company. I really wanted it to work out. *** UPDATE *** I received a bottle to color my hair all one color. It was still way too dark but it did fade after a while and I will be trying a lighter color for my next coloring. Customer service was nice when they helped me I was just disapointed that I ended up having to have such dark hair. I'm just way to pale for hair that dark. 0 of 0 people found this review helpful. Did you? |
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Not pleasedMy color was not adjusted at all. I received the same exact color as I did 11 months ago. I had kept the insert to compare and they are identical. I wish I had checked before I used the color on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Help!It’s still coming out red instead of blonde. It looks natural so I’m okay with it for now but what is the best thing to do to make it blonde and not red? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We’re sorry that your color is still coming out red. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not that greatI tried it after seeing the ad, the color I got was not right I figured I wasn't getting anymore so I thought, a few mths later i got another box I used it and cancelled the account ,then I get a notice there going to send it again I told them I didn't want it and had cancelled my account, I was just looking at ad's on my phone and eSalon. Was there so I checked to see if my account was still active and it said my next shipment is coming in January. How do I stop this? I will call my credit card to tell them not to pay any further charges from this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Lovely color to begin with.I was pleased the first few months but feel I need to go to the salon to get my hair colored properly now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We're sorry to hear that your most recent application hasn't been up to par. As your body or environment changes, this can affect the way color is absorbed. That's why we make our custom product for you, so that no matter how your hair changes your color can change along with it. We're adding a free order credit to your account and sending you an email with more information. |
Too much red in itI ordered light blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Color failHair color turns darker. Instead of color it’s became black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVivianne- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |