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Custom Color Set
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66,516 Verified Client Reviews |
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Gray coverageThe color was perfect..but the gray coverage was the same as other brands 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
I didn't like the colorThe color was to dark and it didn't cover my roots very well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We are sorry that your hair color turned out darker than you expected and did not cover your roots. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Poor colour matchUnfortunately my roots are now much lighter than the rest of my hair, I’m going to have to buy a colour remover and recolour! I got more even colour from my box dyes. The colour does however leave hair feeling soft and shiny. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a reformulated color that will provide your desired results. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Way to dark!I did not like the color. It was suppose to be dark brown but came out black with blue highlights. Did not like this at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThisbe - We’re sorry that your hair color didn't turn out how you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the color you’re looking for. We apologize for the inconvenience. |
Brown is not the new blondeLoved the service and packaging. The program is affordable and convient for those on the go. The color was rich and covered the grey very well. However having the roots as brown and rest of my hair blonde was not a good look. So I had to spend about 200% of the cost to have this corrected. Lesson learned- playing color games on my hair is risky. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Color is great but......The only thing i dont like is that once the color sits for its alloted time it feels like glue and wont rinse out unless you put shampoo in your hair. It mats my hair into a ball and i have to let conditioner sit in my hair for half an hour befor i can run a brush or comb though it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We apologize that your recent hair color left your hair feeling a certain type of way—and thank you for bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. To thoroughly remove the color in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean. Again, we’re so sorry for this inconvenience. If you have any other questions or concerns, we’re here for you! Just let us know, and we can assist you further. |
Different colorI was hoping for a lighter color but the test stand came out darker so I just stopped. I used the darker strand underneath. The set is very nice it just doesn't work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
The strong smellI trully feel that this product smells horrible . The armonía smell is pretty strong . I like the color but not the smell 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiram- Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Do not recommend for light blonde to brown transitionsI have medium-dark brown hair that I recently went to the salon and spent $300 to get a blonde ombre/balayage. I pretty much regretted this choice the minute I walk out of the salon as I do not look good as a blonde and my hair almost immediately turned brassy. Not having another $300 to fix it I started searching the web to find DIY solutions. I doubled down on my blonde and used a box highlighter kit to try and touch up my hair. Another poor life choice. After this I decided I needed to go brown again. After seeing a bunch of good reviews of eSalon I decided to give it a try. Understanding that my hair would be a challenge. I ordered my color which would require a 2 step process to fill in the color lacking and then a demi-permanent dye. I was going for a dark/medium copper/gold brown. I got my box and was overly optimistic that this would fix my hair that I messed up. I followed the instructions and dyed a test strip of hair. This test strip turned 3-4 different shades and looked almost purple/pink. I emailed the company stating I did not feel comfortable dying my entire head this color. I did receive a prompt email back the next morning stating to pretty much stick with the plan and use what they sent me. Needless to say I cancelled any future orders and did not continue with dying my hair. I think my hair experimenting days need to come to an end. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErica - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. If you decide you would like to resume your shipments, please [log into] (https://www.esalon.com/users/login) your eSalon account. We hope you consider using our service again in the future. |
too darkdon t like 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIliana - We’re sorry that your color formulation came out darker than you were expecting. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |