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Custom Color Set
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66,516 Verified Client Reviews |
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Not as expectedI was very excited to try a new color. I applied the color and followed the instructions. I let my hair air dry after I was finished and you can’t even tell I colored it. It looks the same. I was pretty bummed. 0 of 0 people found this review helpful. Did you? |
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Not as good.This only lasted 3 weeks, not as shiny, really not happy with it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Not what I requestedI asked for less gold not NO gold with my last color shipment. I guess I should have got back on my account before my order was shipped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Left hair greasyDifficult to rinse out. I had to wash my hair 3x to get the greasy feeling of remaining product out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
2 tone hair?Not thrilled. I followed the instructions exactly and ended up with brown roots and burgundy ends 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We’re sorry that your recent formulation turned out different than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Matted HairMy color is pretty good but a little brassy by the scalp. I have washed my hair a few times now because it's grimey. It like the shampoo/conditioner doesn't want to come out. I can't even get it to looked dry. It looks like my hair is super greasey. Let's see if they honor the guarantee and refund my money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
not for menot any better than color you could by at your local market. color way to dark my hair feels rough not silky anymore 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBridget - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
totally disappointed with the last colour.My Custom Hair Colour was hideous. I have ordered 4 times - the first one I liked. The third one was supposed to be the same but wasn't. This last one is absolutely ghastly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Gray CoverageI used the hair color product within 3 days the gray was coming thru I don't see any difference than what I currently use at a department store. Please do not ship any more products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. Also, we can confirm that your Autoship Plan has been canceled so you will no longer receive automatic deliveries from eSalon. |
Hair colorIt is a little to red and gold 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |