|
Custom Color Set
|
66,516 Verified Client Reviews |
|
Sort by: |
|
DamageI don't use hair color that uses anomia in the developer and this had it . My hair some what damaged before I colored with your brand and now it is really bad. It's very brittle and dry also breaking off. Going to send back my last order and cancel. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJosie - We’re sorry that your hair felt very dry after using our hair color. Since you were unhappy with your results, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
So unhappy!I had such high hopes for this product. But instead I was so disappointed. The product left a terrible thick substance in my hair that took 5-6 washings to get out. And trying to cancel is a nightmare. The website keeps directing you to the same place with the same instructions that lead to know where. Will go back to products that do not change the texture of my hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStacie - We’re sorry that your custom color left a thick substance on your hair. Since you were unhappy with your results, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
color does not lastcolor does not last 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJanelle - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Sorry!!I tried it for a second time and still has not covered my roots or my ends, the color is nice but does not covers completely. I'm not sure if I should give it a third try out or if I should cancel my future orders... 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNaime - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the coverage you’re looking for. |
Not impressedIt was made my hair feel like wax. Did not color the gray 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBarb - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
DisappointedI have been using this hair color program for months now. I just applied my latest hair color 2 weeks ago and already my gray is showing, even considering normal hair growth. Normally it doesnt show for 8 weeks or more. Plus, I think the instructions on this shipment were incorrect, as it stated, after the primary root application and timing, to apply, blend in and leave the leftover color on for only 2 to 3 minutes. This did not turn out very well as my previous applications had. Hopefully my next shipment will be better. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLinda - We greatly apologize that your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Turned orange!I filled out everything, included a photo of my current hair color and even commented that my hair has a tendency to turn orange when going lighter. I chose icey blond and ended up with a lovely reddish orange hair!! A sore bought box for has never done this bad of a job! Would defiantly NOT recommend at all! 11-21-17 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMelissia - We apologize that your color formulation tinted your hair an unwanted orange shade.Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Not even close to the color selectedThis was a nightmare in a box. Fire engine red roots and pumpkin orange ends. Don’t try this 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDanielle - We apologize that your color formulation tinted your hair an unwanted orange shade.Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Wrong, wrong, wrong!I keep requesting a medium brown and you keep sending me a dark brown. NO MORE!! My hairstylist will be coloring my hair from now on. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMelanie - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We again apologize for the inconvenience. |
Completely different colour...I ordered Medium Blonde (Pearl Copper), which the colour chart showed as a light pearly blonde, but the colour I have ended up with is very orange. Bottle 1 of my custom blend, applied to the roots, was made up mostly of medium blonde, with notes of copper, blue violet and just a dash of red - this colour was okay, but still much warmer than expected. Bottle 2, applied to the roots was made mostly of the copper tone, which has given my hair a very contrasting orange in the lengths and tips- which is not what i wanted, especially as in my notes to the colourist I stressed that my hair picks up reds easily. Negatives: The solution itself was very pungent, and stung my eyes and nose immensely which is not something I would normally expect from colours nowadays. The positives: The instructions were clear, the shampoo and conditioner smelt great, the gloves were durable, and despite the strong smell, the solutions didn't sting my scalp. To sum up, I will be re-colouring as soon as I can as this is not what I wanted - I've read some really great experiences with eSalon, but sadly mine was not one of them. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSophie - We apologize that your color formulation tinted your hair an unwanted orange shade. We're always looking to improve our service and products, and truly value everything our clients say. We again apologize for the inconvenience. |