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Custom Color Set
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66,541 Verified Client Reviews |
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Horrible.My color is patchy and didn’t cover my grey. Also left a weird residue on my hair. Even after I washed it three times 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
STILL TOO DARK, ALMOST BLACK, s/b medium&YOU FAILED TO SEND MY HIGHLIGHTSWHERE IS MY ORDER? My color is far too dark steel and I now have that hideous dividing line between the hair that is now too dark and the new color that is at least a little better on me. I called Dec 8, 2017 asking if I should do yet another color fix to attempt to lighten the die from the first color you sent me the is far too dark. Or, if I should highlight to try to blend it together. Your staff told me to highlight and I ordered the new immediately-moving up the pending shipment and I was told I should receive it my 2-3 days ago. Surprisingly, AT MY OWN COST even though it was your blend from the first lot that was for too dark, and I've been trying to lighten it ever since. look at my photos. Now my hair is almost black which looks horrible on me! ...That was on 12/8/17, over a week ago and I have received no notices indicating that it’s being shipped, when I was told I would hopefully receive it by two ago. When I looked on-line, it say it isn't shipping until my regular time on the 21st! I MOVED THE ORDER UP-I SHOULD HAVE RECIEVED IT ALREADY. I HAD EXPRESSED THAT I WANTED TO FIX MY COLOR BEFORE MY HUSBAND'S BUSINESS CHRISTMAS PARTY. WHY HASN'T IT BEEN SENT? AT THIS POINT, WOULD YOU RUSH IT?! It should NOT be at MY cost. Also, in the last order I received a conditioner and styling lotion that I did not order. At first I thought they must be samples to try. When I just checked your website I see that you charged me $30 for them! I did not order these! PLEASE REFUND ASAP. NOT HAPPY WITH YOUR COLOR. Thx 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Convenient but just ok coverage and colorAfter three tries and color adjustments, it still didn't cover the gray well or look a anything close to the light brown in the picture. I give up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsM B. - Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
GentleA little too red...just a small adjustment 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Made hair fall out.Color was good but my hair got really thin.. When I colored my hair globs of hair was in the drain after rinsing. Didn't realize how bad it was until I rinsed it out in the shower vs the sink. Had to be the product, first time I used a non salon product. Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
HaircolorI’ve asked in prior emails to have my color toned down to a more brown (current color too red and lightens my roots too much). I was told my colorist made the change but my last order was the exact same as original. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. However, all eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Certified Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
ColorIt starts off good but after a week or so it fades to that redish tint even after I use the lock it shampoo an conditioner? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharles - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |
Color not as requestedI asked for an Ash blonde color. Received a yellow blonde. When I gave feedback I asked if it were possible to get a more Ash blonde color. Not so yellow. I send pictures. The woman who responded was rude and told me to go to a salon and have my hair died gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hard to rinse outIt was like gunk in my hair never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
1st time userI liked that esalon includes everything needed in the kit. I wish i had known i was going to have two colors for roots and length. It is very close to the salon color in my hair but still a little flat. Really hard to color back of head myself. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future. |