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Custom Color Set
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66,541 Verified Client Reviews |
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Waxy hair dyeI like the color, the price, and the convenience of esalon. However, I had to cancel my subscription because I can’t stand the waxy/sticky/gummy formulation. I have followed the instructions on the package and used a clarifying shampoo but this product is way too difficult to wash out. My hair feels waxy for days and I have to scrape the build up of dye from my scalp. I’m going to try Madison Reed and hope for a better formulation. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t workIt’s not covering the gray as well as it should my roots are already showing gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVernia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Color came out dark brownThe color came out way to dark almost black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HORRIBLE!After my initial (Demi-permanent, to cover highlights) color was WAY too dark and red, I was given a complimentary permanent color to "fix" it. (I had to write several emails and make a phone call to get the "corrected" color to be free of charge, as per the company's guarantee.) Now, my hair is even darker and redder than it was (nearly black). I now have to make an appointment at a salon to have it fixed, which will be both costly and damaging to my hair. Never again. UPDATE- I am going to have to spend $150-$175 at the salon to get this junk out of my hair, as it is nearly BLACK and my own hair is medium ash brown. I am absolutely furious that I wasted my money, time, and the health of my hair on this. Xero stars! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAustin - Thank you for your feedback. We apologize for the disappointing experience you had with our custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color, but my hair feels greasyGreat color, but my hair feels really greasy and sticky. I did everything right by the directions. My hair looks like I used five tubes of V05. I’m not sure if maybe the formula is made different for curly hair? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelyssa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Dark BlondeI just used this last order 3 days ago. I went back to my 2nd color request of dark blonde with less brassiness. It was darker than before. Also the last 3 times I have colored my hair I have broken out with an itchy rash. This was the worst it has been. Prior to this time it was just on my hairline and ears. This time it is even on my scalp. Have they changed the formula? I will wait for a response before discontinuing any future orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
orangeThis made my hair have a orange tint. I hate it. What I want is ash blond 7.1. this is not even close to that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lesson learned!I burned my hair. It’s my own fault for not reading instructions more carefully but as a friend, I would have put in bold letters DO NOT TREAT STRANDS ALREADY TREATED! Only color your hair growth. I have suffered four months with losing several inches of burned hair. It has hurt my self-confidence. I love the color that I have gotten from e-salon but my last shipment of color I did not allow to stay on long enough because I am nervous to burn my hair again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We truly appreciate your feedback and apologize for your unpleasant experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
awful bottleThis is the first time I got bonus bottles. But the 1st bottle 1 for the root was so difficult to open . I spend half hour to open it. Put it in the hot water was not working at all. I need to used a small knife to broke the lid. It was awful. The old style of bottle never has this problem. Pleas fix it. I was glad it wasn’t the bottle 2 I cannot open it. It was so far the worst experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShockwave - Thank you for your feedback. We apologize for the disappointing experience you had with opening your custom blended hair color. We value every client, and will be reaching out to in regards to your disappointing experience. Keep an eye on your inbox for more details. |
Very hard on my hairI lost way too much healthy, not previously colored or permed hair. It's now very fragile. I do not want any more of your products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |