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Custom Color Set
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66,516 Verified Client Reviews |
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Uneven hair colorSo I love the overall color with the exception of my roots. They still came out a lot lighter then the rest of my hair. I followed the instructions to the T. I even watched all the tutorials. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBelit - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Your products suck cancel my orderNever use again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsB - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Horrible!I use this product for the first time and left my hair with a thick film and feels gooey! I will not purchase this product again. Very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChelly - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Color doesn’t lastDoesn’t last long at and doesn’t cover stubborn grays well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeorgette - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Was hoping for better resultsIt was easy to use and packaged very nicely. However my color was off. I wanted slightly darker Mahoganey brown. I got slightly lighter brown hair that's copper. I'm sad that I'm stuck with this through Christmas. I sent a pic in, I gave a statement, and I chose a dark color through the prompts so I'm not sure how I could have been more clear. It's upsetting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
coverageColor did not cover completely over grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Colour doesn’t lady as long as it used to.I’ve been an e-Salon user since the start. I loved that they custom matched my former Paul Mitchell salon color exactly. I live the auto shipping and customer service when I travel. The last 6 months or so I’ve noticed my color fades after 2-3 weeks when it used to last 6-8. I shortened my delivery interval but I have fading too soon in the cycle. Have you changed something in the formula e-salon? If so- go back! Please. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleIt was a horrible experience!! First my color was supposed to be medium golden, it ended up to be around dark brown. Not only that when it was time to wash it off, my hair kept getting glued together as if I had poured a gallon of glue on my head. I started to worry by this time I had shampooed my hair 3 times and my hair kept getting worse and heavy, I literally thought my whole head of hair was going to fall out. Then I remembered I had my Aragon oil and decided to put several drops into the shampoo then started washing for the fourth time. Thank God that seemed to do the trick, my hair started to come undone. I had to wash my hair with the oil for about 6 more times until finally normal. In all I shampooed my hair 10 times in order to get rid of the mess this product left!!! Never again!! And my hair is way past my waist, I really thought it was going to fall out. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsIrene - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
I did not like this color.It turned out too brown not red. Needs to be more red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Demi-permanent isn't fadingI wanted to add more ash tones to my bleached hair that was like a very light-brown color with orangey-yellowish undertones so I did a lot of research and found this product. I thought it was really cool how they could custom make your color with personalized instructions. Unfortunately, I thought that leaving in the product longer would make my hair color last longer, but my hair ended up so much darker than I wanted it to be. This is my fault though as the instructions said to leave it for 15 minutes and I left it for 45. I asked for a medium-brown color, and after dyeing it and washing it out I was really relieved that I ended up switching my order from a permanent dye to demi-permanent dye before it shipped (great customer service btw). However, now that I'm trying to make the color fade by washing it a lot it doesn't seem like its fading :( Just for some background information, I have very dark dark brown asian hair as my natural color, and the color ended up almost matching my roots which I was kind of sad about because I spent a lot of money previously on bleaching my hair at salons and balayages and what not, so I was sad to see my light color completely vanish. Is there any way I could make this fade without seeing a professional to lighten it? 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsJhayzle - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We have reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |