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Custom Color Set
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66,516 Verified Client Reviews |
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Not the color I wanted at allI just colored my hair using my custom color and it really didn't turn out how I wanted it at all. I wanted a copper ginger and it's a brownish auburn color. Very disappointed. It's a nice color, but not at all how I wanted it. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TerribleMy hair is completely spoilt. I ordered a light blonde and my hair is now ash blonde and looking pinkish. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
1st colorGorgeous color but it burned my head horribly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re truly sorry to hear of this experience that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Didn't cover graysUnfortunately, this does not fully cover my grays. I purchased this for 3 months hoping it would get better but the dye continues to leave my grays blonde (I am currently brunette). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough gray coverageProduct was handy to get in the mail and it did make my hair feel good, however, it did not give enough coverage on outgrowth and gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Fades quicklyI really like the color at first, but it fades quickly and gets very brassy by week 3 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Opposite of what I needed!So disappointed. I was really looking forward to the medium blonde/cool beige color I thought I had signed up for, but my hair turned out to be really copper-y and WAY to warm. I really wish I hadn't done this at the beginning of the week, as now I am going to be trying to hide my head for the next four days. I hope it can be fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Looked terrible under lightThis colour looked fine on when you were in darkness or there was no bright lights. When you go outside in the sunshine or are under artificial lighting it shine a really bright and illuminating orange red colour. If I had wanted red tones I'd have ordered one that colour. Not good if your wanting a natural look. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we will email you to get this resolved. We appreciate you reaching out! |
Trouble opening the bottleI just recommend your company to a friend. We both got our delivery and did our hair the same night. I went to mix the products and could not open the small bottle. I used a jar opening grip, and finally tried to use a tool to open it and the bottle broke and more than half of the liquid was lost. I spoke to my friend and she had the same issue opening the bottle. I have been using this company for a long time now and was not happy. Since I did not have my product, I had my hair done professionally yesterday. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPhyllis - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about the issue. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Bad productPlease remove me from your email list. Your hair color products changed and are bad. I could not remove my credit card information from the system and that is WRONG. I was trying to unsubscribe and it is impossible. You guys have really bad business practices. 0 of 0 people found this review helpful. Did you? |