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Custom Color Set
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66,516 Verified Client Reviews |
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DisasterThis hair dye turned my hair from very light shade of brown with a tinge of green to a very bright green! I would not recommend it to anyone, ever! Don't but from this company 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaeila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HmmmIt seemed like the color didn’t last as long as it normally does. The copper didn’t last. I guess we need to add more red, not dark red though. I want to keep my hair a lighter, brighter red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeely - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sticky ickyOnce again, my hair coloring process turned my hair into a goopy, tarry mess. I followed all the directions including massaging my hair for 5 minutes in the shower (the directions recommended 1-2) to loosen the color and 4 shampoos and 20 minutes later I finally freed my hair of a goopy, greasy residue that the color left behind. I am convinced that it is the multiple shampoos that has left me with grays showing at only 3 weeks out from coloring and super dry hair. This is probably my 4th or 5th order. The last order was the first time it got goopy. When I contacted my colorist she said I needed to make sure and massage my scalp before shampooing. It took WAY more than a massage to fully clean my hair. I seriously considered using dish soap but was worried it would be too much for my hair after the coloring and multiple shampoos. As much as I used to like the color that esalon products provide and the convenience of coloring at home, I won’t be using them anymore (sad face). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenny - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
It was okIt’s not a bad colour. It just came out a bit dull and much darker than I was expecting. A bit disappointed to be honest. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
MistakeColor too dark. I let them know how long my hair is and still didn’t have enough. Color faded terribly to orange. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnnita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
received hair colorvery disappointed. Still had so much grey. Did exactly what directions told me to do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
The box is great, the color is notI liked how everything was in the box. It felt very, very personalized. Everything you needed was in there! It was a bit messy but that’s kind of expected. My problem is the color. It didn’t turn out anywhere near what I thought it would. So I’m disappointed in that. Would I try it again? maybe, but probably not, sadly. I really wanted this to be the new way of doing my hair. It seemed easy enough to have my color choice sent to me but if it’s not the color I wanted, it’s not as easy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still too darkI asked to lighten it up with the same tones. I want a more natural medium to brown but not the black again. I am not happy with the new color it looks the same or darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
leakedNo seal on it and leaked all around the bottle 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
it was not wroth itthe color did not show at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarwa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |