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Custom Color Set
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66,516 Verified Client Reviews |
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HorribleI tried it twice and both times came out WAY too dark, even though second time was supposedly formulated to be lighter. The customer service is horrible! It took me weeks to get my color changed. They are very slow to respond sometimes. I emailed them about my color being way too dark and they canceled my shipments, no offer of a refund, no help, no nothing. What a ripoff. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
To dark should be dark blondeI asked for dark blonde and the box said dark blonde but it is horrible . It's brown with red in it much to dark for my skin color. Help! I think you have my email address 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First impressionsI am waiting for the timer to beep to rinse out my first attempt at coloring with eSalon. I figured I’d give my first impressions while I wait. The instructions were easy to follow. Having the bowl and brush made it so much apply than using the store brought brands. One of the gloves I got had a hole in it but not a big deal. My biggest complaint is I didn’t have enough product. I ran out 80% of the way through (this is going to look ... interesting). I tried squeezing every drop out of the bottle and any extra from other areas of my head to spread it around. I have long hair, so getting the same size bottle for roots and ends doesn’t make a lot of sense. Oh, there goes the timer. Wish me luck! It’s done. Here are my final impressions. The color seems even throughout even with a shortage of product. It’s a nice, rich tone and I like the color. My hair does seem a little dry, which I haven’t noticed with other products. I’ll probably order again, but I’m not raving about it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCristy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Root coverageUnfortunately this colour does not cover my roots adequately. They appear too light against the rest of the hair. I followed instructions to the letter when I coloured my hair last week (20th January) and now it looks like I should be colouring the roots again. I would love some feedback on what you could suggest. Is there a root touch up that is darker and will complement this colour? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts will be in touch to get this resolved for you. We appreciate you reaching out! |
Worst Hair dye everThis hair stained everything, burned my scalp, and made pieces of my hair fall out. My head is still burning. I have bought better hair dye from Walmart. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBelinda - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. On behalf of the eSalon Family, we wish you a quick recovery. |
DisappointedRequest was for lighter colour now colour is darker and no gold tone at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Waxy residueThis is my 2nd. Order. It left a horrible waxy residue. Had to wash my hair several times with Dawn. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Product everywhereWhen I got it opened I thought it looked well pack and couldn't wait to use it in a few weeks. Then I took the shampoo and conditioner out and the problem revealed itself. The bottle for ends wasn't too close properly and the. I got all over the bottom of the box and the bags of the other products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for your feedback. We apologize for the disappointing experience you had with our packaging. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
changed my mindAfter receiving my hair color package I decided not to color my hair. After chemo, it grew out grey and I get many compliments on it. It makes me feel old so I thought I'd go back to the blond I'd been for 50 years but, on reflection, thought I don't want to get back in that monthly process. Sorry I had you make it up for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom hair colorThe color is just ok, but lacks shine and brightness I usually get when I color my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYolie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |