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Custom Color Set
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66,516 Verified Client Reviews |
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Too darkIt was too dark. I ended up not using the last two shipments. They are sitting in the cabinet. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJeanette - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not HappyThis product does not live up to the hype. I purchased several weeks ago but just tried it today. I generally buy a good drugstore brand and although always happy with the results, esalon promises longer lasting results so thought I would try it. Application was fine although a bit runnier than I am used to. After first rinse out my hair felt like glue. It took 3 shampoos to remove the goop and shampoo provided with kit was only enough for 1 wash. And my hair just touches my shoulders. The conditioner seemed ok but my hair was much knottier than usual when combing through the wet hair. Drying was eternal and parts of my hair just would not dry at all. Took about an hour of natural hair drying to clear up wet patches. My hair looked bushier than usual with slight frizz. I am used to soft and silky after tinting. The stain remover provided was useless and did not remove an iota of the product on my neck. It remains to be seen how much longer the esalon brand lasts better than the drugstore versions. I would not buy this again. 4 of 6 people found this review helpful. Did you? |
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Response From Our ExpertsNini - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Too redI asked to have my color adjusted to look less red (more brown) but the new color appears even more red than before. It does cover gray well though. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom hair colirNot able to get color light enough 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not satisfiedit did not cover my few gray hairs. Also, not sure if two bottles was enough since my hair is very thick 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNoreen - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Loved the pack, hated the colourWhen the box arrived I was very excited. It comes with everything you need and more to colour your hair well. However the colour I was sent was much darker than what I wanted and whilst it has covered my greys, it is far too dark. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElla - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Shades of Orange Instead of GoldThe color I ordered was called "Warm brown". The instruction insert stated it was brown mixed with some gold tones. What I got was an auburn/orange. Roots are hot (brighter than the rest). I considered calling in sick to work this was so bad. I will say when I called the helpline they were great. They're rushing an ash brown to counteract the color. I really liked the packaging and the shine and feel of my hair. That said, I wont be doing this again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom colorI choose my color and was shown what it would look like and I loved it and was so excited to have it put on today by my niece who is a PROFESSIONAL STYLIST. But when all was said and done, it was this bright coppery RED. It was suppose to be dark blonde w/copper & gold. To say the least RED is not even close to DARK BLONDE. So no, I do not wish to do business with you any longer. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NiceNice product, packaging was lovely and easy to use. However it's not the colour I was hoping for but hair feels fantastic. Hopefully next time it will be better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverage didn’t lastI love the color but the gray coverage didn’t last long at all with this shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |