|
Custom Color Set
|
66,541 Verified Client Reviews |
|
Sort by: |
|
Changed packaging on the custom color was very difficult to openMy husband had to go get a jar grip and open the haircolor, he couldn't open it barehanded (!) very different packaging than what I've seen previously. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa - Thank you for your feedback about eSalon! We are so sorry to hear about the trouble with our packaging. We take our customer's concerns very seriously, and we want to reassure you that we worked with our team to get this issue resolved. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hard to cover grey.I received a complimentary color kit after my review of my 1st kit. (which was very nice and unexpected) because the 1st color kit did not do a good job of coloring the grey around my temples. Tired the 2nd kit same problem. I didn't do the dye job myself my retired friend who was a hairdresser did it so I know it was done correctly. Had the dye covered my extremely hard to cover greys it would have been perfect color job. I tried eSalon hoping to find a color that would work on my stubborn greys. No luck. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKym - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great product. Not the right colorDid not get the desired color despite sending a picture of the color I wanted. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPatti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Grey hairs not being coveredMy gray hairs aren’t being covered by your product 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsOlivia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Did not lastI was very disappointed with your product. I followed directions exactly and in less than 2 weeks, the gray was coming through. I can buy a root booster product at the drugstore for way less that will give me the same results I got from your product. Also, the amount of product sent for short hair is a total waste. I ended up throwing 1/2 of the color away and I applied it very liberally. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDeb - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not come out what I asked forI picked dark golden blond but it came out reddish brown. Not happy with this. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fading FastI am disappointed with how short a time the hair color lasted. It's been less than two weeks since I colored my hair using your product and my roots are fading fast where I colored it. I was using Salon Care which I purchased at Sally's Beauty and it lasted 6 or more weeks. It actually had to grow out to see the gray. With your product, it's fading fast and will have to be touched up before my hair even has a chance to grow. I will probably not be using your product again; it's not worth the extra money I spent versus my old product. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEmily - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
the red color looks great for a couple of days, but then fades quicklyi followed the directions to the letter. for the first few days it looked great, then my hair began to feel very dried out. had to give it an oil treatment, but the red is already starting to fade after just a week. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAna- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Liked but not as well as first one.Received the package, contents of color formula had leaked inside the box. Not sure if it affected the color or not. Really liked the first box with pink gloves & accents. Felt more pretty & feminine. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaurie - We are so sorry to hear your order arrived damaged! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to have a replacement order sent out. We're happy to hear you enjoyed our pink boxes and gloves! For the month of October, eSalon changes the color of our shipping boxes in honor of Breast Cancer Awareness month. We're always looking to improve our service and products and hope to continue helping you find hair perfection! |
It's alrightDirections were clear which is always good. There isnt anything special about the color. It's not like I had alot of options since my hair is so dark on its own. The only real issues I have is that my hair feels really dry now and some of the red from a previous color is showing through the black...thats right the red is peaking through the black and I COVERED my head in that dye and followed the directions to a t. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEmily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |