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Custom Color Set
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66,541 Verified Client Reviews |
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hair colorThe color didn't take. I had to buy more color and redo it a few weeks later. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
I hv never had color do this!I followed directions to the letter. When time was up and I rinsed my hair, it felt like my hair was coated in PLASTIC! It took 4 shampoos with a salon grade color safe shampoo to remove whatever it was. The substance was difficult to clean from the colorist tools too. For med ash brown my hair looked dark brown. Problem is it faded at the roots. I am not a happy customer. At 1st I thought maybe user error but the 2nd time I had my daughter who colors her hair apply it. It was not user error. Sorry eSalon. 0 of 0 people found this review helpful. Did you? |
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Buyer BewareI just received my first kit and after coloring and following the directions to a T I proceeded to jump in the shower. I wet my fingers and massaged my hair just like the instructions said and as soon as I started to rinse I noticed a really gummy, waxey build-up that wouldn't rinse out. I washed with your shampoo and conditioner and it wasn't even touching the build up. It was like I washed with Crisco. Thankfully I was able to get it out with my Wen after 6 washes but it was awful. I was terrified I was going to lose hair or damage it. Thankfully it is ok. The color isn't very vibrant and 3 days later my gray is already showing through. I have been coloring my gray myself for 5+ years and have never had an issue like this. I would not recommend this product to anyone and the 1 star is only because you can't leave zero. I'll stick to my box from Sally's from now on. Beware. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKim - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Very dissatisfiedThe color I requested was changed to a darker one resulting in my hair been very dark, now it's going to cost me a fortune to get it back to what it was.do not recommend this product since they decide what color you should get 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So not happyI picked my colors and they changed it and now I am stuck with something I hate!!! Not even close to what I was wanting 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKandy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FairThe color was closer to my natural brunette. I appreciate the change you made taking out the more brassy tones so it didn’t come out with a reddish tint....but, it didn’t cover my grey at all! I was diligent on those areas & use a safe shampoo but the grey shined through even before washing it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Great colorLove the color, but the grays came back quicker then they did the last time I colored my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
I had a problem with sores on my head after using the product.I am unable to use the product. My scalp got sores on it after using the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Do not use!Made my hair fall out!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for your feedback. We apologize for the disappointing experience you had with our product. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful colorAwful reddish color it was called dead blonde??and I would like to cancel my future orders. I had to pay $179 to correct the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |