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Custom Color Set
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66,689 Verified Client Reviews |
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Great color, bad directionsSince I have colored my hair before, the directions said to apply color to my roots only and add color to the rest in the shower for 2-3 minutes. This resulted in my roots being a different color from my ends. I contacted customer service and they sent me a complimentary shipment. Unfortunately the directions again resulted in my roots being darker than my ends. They were not able to solve to problem. 3 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color/washes out fastI love the color it matches my hair color perfectly,but doesn’t last. After one wash I can already see my roots. And I used your shampoo and conditioner. Not really worth the price difference from over the counter hair color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We apologize that you were disappointed by the color coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Made no difference to my colourFollowed the instructions to the letter but it made no difference to my colour whatsoever. I was hoping for ashy brown (Ash Pearl) hair, but I still have dark roots with lighter/reddy ends. I've asked for another batch to see if leaving it on for longer makes a difference (the pack only allowed 15 minutes development time in total) and will update my review once I've heard back from customer service. Blimey - that's customer service - a phone call within 5 minutes and another free pack on the way! I'll post back about the colour when I've tried again :) 1 of 1 people found this review helpful. Did you? |
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Terrible inconsistent color, stinky product, bad customer serviceThe color turned out a horrible bright orange and was all blotchy and the root coverage didn't even cover my roots. I saw nowhere that their guarantee was only good for 30 days, my first two emails were ignored and I was signed up for autoship which I did not want. On top of this it was a super huge pain to apply (much worse than any other home color I've used). All around terrible and I will definitely not be a returning customer nor will I be recommending this. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too DarkNot at all what color I chose. Darker than indicated! Ugg 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Too goldenIt was too golden I didn’t like it at all. Just cancel my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBridgett - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
VERY runnyYour hair color seems to get runnier and runnier. I also do NOT like the new container for the color - its mouth is larger than the container into which it is poured! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTami - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
DisappointedI ordered this and applied it as directed. The color was a runny mess. It kept running down my face as I applied it and got into my eye and burned. Not to mention the stains it left all over my face, neck and arms. It also ruined by bath rug as it was running faster than I could clean it up. Made a mess of my shower. I have never used a product that was so runny to use. My color came out very dark. Not what I thought it would be. I would appreciate a refund and maybe some information of what could have happened with this color. Thank you. **UPDATE: Esalon refunded my money and was so accommodating. I decided to try the product one more time. I will let you know how it turns out. Thanks. 0 of 0 people found this review helpful. Did you? |
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Ok for nowI follow the instructions maybe the next time I’ll try a lighter color. My roots I waited the recommended my roots are lighter than my ends. Over all I’ll try them again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
horribleI had to re-wash my hair 5 times that day and lost a million hair, as the colour was extremely hard to get rid off. It took me a whole week to get back to normal without all the greasy hair. It was a horrible experience! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoreley - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |