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Custom Color Set
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66,566 Verified Client Reviews |
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Too messy!The hair color matched my color really well, but having to bring this into the shower to 'finish up' after it processed for 30 minutes to begin with, left a big mess in my shower after I used the rest of the product. It took a while to get my tub walls cleaned and I had to get a new shower curtain liner.....I'll stay with my cheap products that's less messy or continue going to a salon. In just a week and a half since coloring, grays are already coming out....won't order again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color is not covering my graysThe color is not covering my grays. Pls cancel my orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheyla - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Too hard to work with Too darkProduct is fine and cheaper then salon but application is difficult and color is consistently darker than I wanted and I have tried 2x to change it. Will go back to using what I was before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoann - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
DryingExtremely dried my hair out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not the great results I expected!I specifically requested a "very" ashy light brown color. I used the hair color today and it's like it didn't even alter the color of my hair at all. Still way to much brassiness and it did not cover the gray at my temples at all. I followed the directions exactly with absolutely no result. Kind of feels like a waste of time and money. Cancelling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail - We apologize that your hair color has too much brassiness. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Shampoo and colorI feel like I need more shampoo. It doesn’t wash my hair well enough. Color seems darker at the root and the older hair is lighter. I would like the roots to match more of the rest. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGinger - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Decline in serviceI previously used esalon years ago and and it worked great. I came back to use the service this year and it's horrible service and products . They can't change the colorist. They can not guarantee the hair color, they are not professionals. I have never heard so many excuses before. When this company advertise they have professional colorist but can't get my hair color correct and cover my limited grays. Box hair color works better than this. Ridelous. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not working for meNot enough for all my hair and did not cover my grays 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
color is beautiful but does not last 7 weeks on graysThe color is amazing, shiny, and rich, however, my scalp looked like i had hair plugs for 3 days and my gray is already coming through. i did it last week on 2/22. I wont be purchasing again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCarla - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Wrong colorI was looking for a very bright red, my hair is almost Orange at the roots and dark red at the ends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatlynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |