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Custom Color Set
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66,566 Verified Client Reviews |
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Not the color I was expectingWhile convienent and easy to apply, I was expecting a lighter and brighter red color than I got. It actually was hard to tell I had even colored my hair unless I was under direct light and coming from brown to a red, I would think there would be a difference 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't last!The last color that I ordered started showing grey's within a couple of weeks! The other orders worked fine...I was Not happy! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
100% Sorry I signed up. . .To start, I've never had a sensitive scalp. Never had issues with chemicals on my skin, even when I was 10 and my mom said a perm was "gonna look great!". When I applied my personalized Esalon color to my hair it seriously hurt. The burning sensation was ridiculous. And it's no wonder because the fumes coming from the product were beyond noxious even being in a well ventilated area of my home. I powered through the 1st bottle and wait time. And the same thing happened with the 2nd application and wait time. Got in the shower and "glossed" as recommended. When I rinsed the dye out I could literally feel by back burning from the product and my head felt like it was on fire. It legit felt like I had a million tiny cuts on my scalp and someone poured rubbing alcohol on my head. Severely unpleasant. Shampooed and condotioned. Combed through my hair and let it air dry. When it was pretty much dry I took a look at the color and my roots are currently bright carrot orange and the rest of my hair is my same normal brown with a purple tint. I'm absolutely unimpressed. The only pleasant thing about this experience was that I didn't spend alot on my first box (but I'm sure I'll make up for that when I go to the drugstore to remedy this disaster) and that the shipping time was super fast. To be clear--I never write bad reviews. I never write good reviews. I either like something or I don't and I'll either continue using a product or I won't. I'm not someone that complains. I let it go and move on. However, this situation has really taken me to the point where I feel like I need to say something. Overall, ladies and gentleman this was the most unpleasant experience I've ever had with in-home hair color. Such a waste of my time. Great job Karen W. 😩 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Didn't get it right twiceI hadn't colored my hair for a long time and decided I wanted to make my medium brown hair and bit more vibrant. I was hoping it would have golden tones and indicated that. After my first coloring my hair seemed more auburn than golden and I was disappointed. eSalon apologized and said they would send me a corrected color free of charge. I just spent my night applying that color and instead of toning down the red it seems only to have enhanced it! I think I've had better luck using a box! I will likely need to go to a real salon to fix this and I definitely won't be ordering from here again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyssa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We hope to continue helping you find hair perfection! |
Nice colorI like the color, just didn’t like that the color stayed in my scalp for a day 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeticia - Thank you for your feedback. We apologize for the disappointing experience you had with our Customized Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
It's not for everyone.Im a dye hard do it yourselfer and thought this was a genius idea!! The color did not turn out correctly though. I had orange roots and a weird color for the rest of my hair. I followed the instructions to a T and I was not happy. I didn't realize they would continue to send me the same hair color until I received a box in the mail just now, and was charged 25$. Make sure you don't have any auto stuff until you enjoy your color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHoleigh - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
No satisfaction with unflattering colorI received a color that was very unflattering. I immediately sent a message to customer service and received a message that they would adjust it with my next order. so meanwhile I am supposed to live with a bad color for a month? Twice before I asked for a color adjustment and received the same formula. I quit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
Hair color for meThis color didnt take to my grey hairs 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVeena - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Looks to good to be true.I was super excited when I ordered. I had really done my research and felt I made a good choice. I think the questions they asked were good. But when I opened the bottles to mix the product it had really harsh chemical smell, which I read was less with this company. I liked everything in the box. Once I started coloring I realized that it was more brown than red. I specifically selected red, my natural hair is brown, but I was more on the red side. The directions said 15min wait time, however I know it takes my hair longer to take so I let it sit longer, by doubing my time. And when I was done coloring my hair was not red, but more Brown with a hint of red. So not very happy. Then I also noticed when washing my hair is was very slimy and clumpy to the touch. I have washed it 3x now and still it feels gross. I could have used a $3 box dye and have a better experience. I guess the reviews did pan out in my favor this time. Won't be buying anymore product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTanaya - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Haircolor FadingWent on vacation just after I colored my hair .. I know I was in Caribbean sun but only the front color in my hair was affected by completely fading out...of course this is where I do have the most gray/white ...and consequently less body ... what do you suggest ... should I just buy a make due store color and touch up ... do not need to do whole head and take on the expense of a new delivery... Margaret Whte 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |