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Custom Color Set
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66,566 Verified Client Reviews |
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DisappintedDisappointed I bought his color in Jan and let it set b/c I had recently boxed colored my hair. Just did it yesterday and my hair is near black. Really disappointed I’m getting another box on auto ship when your emails are so sneaky you cant tell it’s going to ship until its too late. Your shipping emails should have a subject line, otherwise it looks just like your spam emails. The color is probably what I asked for at first (no red tone which is nice) but now I’m stuck with black hair and another black color coming in the mail. Very bummed, I now have to consider re-ording or going to a pro to fix and wasting more money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Terrible!!The color was never what I asked for and it takes days to get it all out of your hair leaving your hair gooey and gross!! Also fades super fast!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. We hope to continue helping you find hair perfection! |
Damaging to hairThis color seemed very harsh and damaged my hair despite following the directions to a T. Also, the color was brassier than expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. We have been in contact via email and will be happy to assist in this process. |
Store bought is betterThe color is good itself. However I do not like the thick residue that it leaves behind. I have to spend so much time scrubbing the dye off my scalp with esalon more than any other dye I have used. Not a product I will continue using 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKacey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
I have had some serious problems with eSalon hair color.Both times that I tried eSalon hair dye (once in salon and once at home), the dye faded really quickly - within a week or two - and my hair became less manageable each time. I even bought and used only eSalon shampoo and conditioner for months, but I could barely run a brush through my hair at the roots after I showered. When I dyed my hair at home, I followed the instructions to a T, but manageability got worse after that application. I have since purchased other shampoo / conditioner products to try and remove the dye and help my hair become more manageable again... it is a slow process, and I've never had this much trouble with my hair in my life. I was greatly disappointed - I really hoped that eSalon would be the magical 'salon quality' product I was looking for, since I just don't have the time to sit for hours in a salon. The concept is fantastic... the product not so much. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsay - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details. |
Bad productI will never use your product, I would never use a product that would stain any part of me that wasn't my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad serviceAfter not getting the first color completely right, esalon credited me on my account to get another one since the first one didn't turn out. It was horrible, I had to immediately redye it again. After emailing someone about the 2nd one, I was ignored about my needs and wants in the email exchange and was told I was basically getting sent a root only application anyways, besides the fact. So it was altogether a waste of my money, and if they mess your hair color up the first time, they won't just give you another one. Its not 100% color happiness guaranteed. I won't ever purchase from here again because of bad customer service the 2nd time around. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Green TintHair ended up with a green tint on the ends and orange at the roots. I followed instructions to the letter. Ended up going to the salon for color correction. I did like the stain guard and color remover wipe. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKassity - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. We have reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
not the desired colormy color turned from nice burgundy red to cocoa color, it doe not look bad but not what i was looking for 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
DiscontinueI am not satisfy with color and would like to discontinue. Please do not send any more products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeorgette - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |