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Custom Color Set
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66,566 Verified Client Reviews |
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Shade not rightThe last box I received was much darker once dyed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSylvia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We have reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Hard to useProduct was extremely drippy and difficult to keep out of your eyes and clothing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for meAfter 2 weeks the color is washing out and now my hair is mostly an orange/blond. Going to hairdresser to try and fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of us to resolve your concern. Please let us know if there is anything else we can do to help! |
EehhhhI just felt like it didn't pop on my hair, very plain and still struggling with gray coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
New Hair ColorWe used the color kit exactly as the instructions said. I chose a light brown. I had some grey roots and they turned golden, but the rest of the color was fine. This product really burned my scalp. Probably harsher due to covering some grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong color team ignoring my request.I had sent previous emails and photos that I do not like color and it was the wrong color for me. I tried to adjust it and I was ignore. I just got my order again with the same color that I have requested a change of it. Obvios nobody saw or read my emails. I would like to cancel my account and request a refund please 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Keep an eye on your inbox for more details. |
DisappointedI found this hair colour no different to the shop brand box after 1 week i can see my grey appearing the colour was to dark not as expected the condition of my. Hair was no different to the shop box s!! I would rather pay the extra and vist hair salon and get my hair done properly Very disappointed with hair colour Plus all products I purchased 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAddy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Mixed feelingsThe kit and directions were easy to follow. The end color is OK. It's a little darker than I like, but I took a risk and went a little out of my comfort zone so that's on me. My biggest complaint is that I'm several days out and I'm still losing color in the shower. I would think it would have settled by now. I just bought a very expensive sheet set and I'm afraid to sleep on it without a towel to protect my pillow because I don't trust the dye not to transfer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
strong smell, afraid for eyesThis is my second time. The last time and this time, I was afraid that my eyes were damaged. I thought it was maybe the bowl vs the bottle but this time, even with the bottle, the burning smell of the dye seems worse than others I have tried. Also, both times, bits of gray at the front. The color is good but I think I may have to discontinue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSofia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Poor color coverage on my roots. Excessive hair loss.This was my first time trying esalon, after using a store brand for many years to touch up my roots in between salon visits. The shipped product had plenty of color product to apply which was great, however, after leaving the color on for the amount of time advised in the instructions, I still had grey showing through the color on my roots. Also, I noticed an excessive amount of hair in my comb and brush after I combed my hair while wet, and then used my normal hair dryer and a brush to dry and style. This was big concern to me - I've never had this reaction in the 10 years I've been coloring my hair. I won't be using esalon again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |