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Custom Color Set
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66,566 Verified Client Reviews |
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not for mecan't match my color, washed me out went way way to dark for my liking ! Will not be reordering 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The new branding makes me sadI’ve been a long time customer. I have always loved the color and the customer service is spot on. But the new branding feels cheap. The labels look like they were printed on my old printer from about 10 years ago. The new shampoo and conditioner is just like any generic color brand you get at the drug store. What happened to the Heart Lock it? The old packaging felt unique and cool. I feel like I got sent a box of Clairol. I’m not leaving you because your product is solid. But I miss feeling like I was being sent something unique and different than every other boring drug store brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachael - We truly appreciate your feedback. We’re always looking for ways to improve our client experience. Before the rebrand, one of our taglines was “Mix. Match. Love.” but what we do is so much more than simply matching you to a pre-existing color. We craft an individual formula that’s made for you, and only you. And what we offer is more than just color alone; our team of in-house colorists offer guidance, advice, and support every step of the way. With the rebrand, we wanted to create a language and a visual identity that reflects our craft and the relationships we build with our clients. |
not good.I ordered a red violet colour and my hair went dark ginger! Not what I wanted,I will Not be continuing to use this service as it is no better than a shelf pre made colour.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
color did not matchit was supposed to be a dark brown with red under tone, it was not the case. It appears a dark black brown hair, no red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanusa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Color not what was promisedI ordered dark brown intense pearl violet and red. I didn’t receive this. I only have darkest brown color very disappointed that no one from company would respond to emails With they should fix my color or issue a refund for this mistake 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NOT what I asked for, NOT happy at allThe color I previously ordered was not what I had asked for, I was sent brown & purple. I had asked for black with a purple overtone/highlight. Since using the hair dye you folks sent to me my hair has been falling out in clumps, when I brush my hair I now have to sweep/vacumn the floor. I'm really terrified that I may go bald. PLEASE DO NOT SEND ME ANY MORE OF YOUR PRODUCT 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I like Cover but hate that it did not cover greysIt did not cover my grays again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
NEED NEW COLORI LIKE THE THAT BUT CHAGE COLOR 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very disappointedThis is the fourth kit I have used. I am a medium golden brown and esalon has, up to this point, done a great job matching my color and covering my gray. I use the kit each time first on my roots and finish all over, following the directions explicitly. This time my golden brown is gone and darkest monochromatic brown (almost black) is what I am left with. I am so very disappointed because esalon’s formulation is the first color that really stays in my hair - so that means I am really stuck with this color for quite some time. It is harsh looking and not at all near my natural color. I look like a gothic vampire and it’s NOT Halloween. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnemarie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
HorribleThis is horrible hair color that has left my hair dry and gummy feeling. I am canceling my service with you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGenevieve - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |