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Custom Color Set
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66,566 Verified Client Reviews |
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Too redI am looking to go with blonde/gold. Also It seems that my grays come through within two weeks of coloring my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Customer supportPreviously made a comment to customer support about shampoo & condintioner packets are not enough for long hair. When I oriniginally signed up, I stated I had long hair. I have received larger pkts once and the reason I requested them again. Unforuanetly, the response I received was they are crediting my next shipment to include additional packets but in the future I need to purchase them. Please let me say that I really like the convenience of home delivery. But I pay twice what I used to pay then I receive the response I spoke of and makes me wonder why they even asked for my hair lenght in the beginning if they didn't intend to provide enough of all supplies. I like the product but I'm not sure how much longer I will continue. If you hair is short, you will really like the product and will have ample product. But if your hair is long be warned your expected to spend more money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for your feedback. We apologize for the disappointing experience you had with our Shampoo and Conditioner packets. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Don’t like new packagingI’ve been super happy with your service up until my last order. The color bottle was leaking all over and I received two packets of shampoo and no conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We're truly sorry that your custom color kit arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not what I was looking forColor was far too dark and didn't cover evenly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandace - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Not liking the new formulaThe new formula is much thinner than the old one. I nearly ran out before I was done with all of my hair. It dripped a lot! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaci - We value your feedback, and truly appreciate you reaching out. We can confirm that the color formula has not been changed. However, we're always looking to improve our service and products and hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Still showing gray hairMy grays aren't covering I did put on the area first and followed instruction Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not the colour I wanted.It not only slightly burn my scalp, the colour wasn’t what I excepted it to be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShekinah - We’re so sorry to hear that you were disappointed by the results of your color application. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Keep an eye on your inbox for more details. |
DisappointedI found the kit easy to use and the colour saturation is good. My disappointment is the colour itself. It makes me feel dull and boring. If this is my best colour then I'll continue using shop bought. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not So HappyI have been an Esalon customer for a few years and am noticing that the product has become continually more watery with each shipment. The product is so watery now that it is very hard to apply and it runs down my head and face continually during the 30 minute processing time. I am not sure what the reason for the watering down is but I am definitely coming to a point where I am not certain I will use this product anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not goodWhile I should have checked what ‘surprise pricing’ I would receive after my first purchase, I wasn’t expecting an online hair colour to be the same price as it costs for my stylist to make a home visit. Also, the bigger issue is this does not cover grey, which is why I colour my hair in the first place. I would essentially need to recolour my roots every 1-2 weeks with this product, which I’m not happy to do. I now have 2 additional boxes of colour going into the rubbish - what a waste :( While the service is speedy, the product is not good for what my needs are. Possibly ok for first time colourers who don’t require to match current colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShayna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |