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Custom Color Set
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66,655 Verified Client Reviews |
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Crap!My hair products were exploded all over the inside of the box it came init was disgusting and then I couldn't find the right place that I ordered from so I could complain I can't send it back because its leaked and the u.s.post office won't let you mail hazardous materials in the mail. This place sucks big time and my 2nd box which shipped out today because I couldn't cancel fast enough if it comes mailed in a sloppy mess I will let everyone know. 🔊 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - Thank you for your feedback. We apologize for the disappointing experience you had with our color order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I got the opposite color!I was quite excited when my package arrived, but I was disappointed with my colour. I had asked for a darker purple, but my hair turned a dark red! My hair had also become thick and chunky. I'm quite disappointed, but glad the overall experience didn't ruin it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gray showing throughThe last two times I have colored my hair, the color does not last very long. When I had my hair professionally colored at a salon, the color would last at least six months. Now, with eSalon, I'm lucky if it lasts one month. I don't know if I will buy again. 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Color was not the same! June 2018The color was the wrong formulation..... It did NOT work. I did everything the same... I am amazed & upset that it will need to be Re-color/touched up.. With another product. There must have been a mix up & they sent the wrong formula... NEW PACKAGING...? Less effective? Not acceptable! I'm sorry.😞 0 of 0 people found this review helpful. Did you? |
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ColorColor was fine but the high light kit I didn't care for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAleta - We’re so sorry to hear that you were disappointed by the results of your Light Set Kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Easy to use and great colourIts really easy to use and the colour is lovely and all my greys are gone but its still toooo red. I've only just done it so I will see if it calms down but its definitely more red than ash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatasha - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We have reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Not so greatThis color was just one step lighter than my last order yet it turned my roots orange. Not a great look... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
washed out after just one washingColor was a lot better, but it washed out after just one washing. Scalp was very itchy, too! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Changes are not positiveI've been a eSalon user since 2013. The recent changes to the packaging leave much to be desired. The developer had leaked all over the box. The color bottle's large opening makes pouring more of a challenge. Standing in the shower with color everywhere, twice now, I was unable to tear open the shampoo packet because the tab broke off needing me to get out of the shower and find a pair of scissors. Please stop skimping on the quality of your packaging. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you for your feedback. We apologize for the disappointing experience you had with our new packaging. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Can not cancel!I do not like nor do I want this product. I've had NO success trying to cancel . . . good grief, no relief! PLEASE CANCEL and inform me when you have done so. Thank you. 1 of 2 people found this review helpful. Did you? |