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Custom Color Set
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66,655 Verified Client Reviews |
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DESTROYED MY HAIRI used this for the first time, and it completely ruined my hair! It's left an OILY FILM that I CANNOT get off, I've even tried washing it with baking soda! Would NOT recommed! I've fried the ends of my hair before, so I know it isn't fried, but it feels and looks disgusting and takes forever to dry. I can literally scrape crap off of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaelyn - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nothing new. Lots of hair loss??Color a bit dark, but ok. I get that when coloring u lose a bit of hair. It's neen 4-5 weeks and clumps still coming out in shower?? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Disappointed in product name and packaging changesI'm disappointed in product name changes and packaging. I need to order more Love Unconditionally, but don't know which product to purchase. Please go back to previous product names and packaging. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. Keep an eye on your inbox for more details. We hope to continue helping you find hair perfection! |
Brown with orange disasterI sent in a picture for proper color matching. I wrote notes detailing the light blonde I wanted. I referred to a specific esalon employee by name to further indicate the light color blonde I wanted. I was already light blonde except for the roots. I have been using color in my hair for 30 years. I followed the instructions exactly and the color I ended up with is a mouse brown with orange highlights. I'm HORRIFIED! It will cost me between $180 and $250 to get it color corrected and highlighted. Can't believe I fell for the marketing and ruined my hair. NOT WORTH THE RISK!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAntonia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I don' t like the colour is too red.I don' t like the color is too red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmilia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Loved colorColor was beautiful but product too strong on my hair and scalp. Never used 2 boxes I rec'd because it was nasty on my scalp and took 5months for hair to get back to healthy.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCorrine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
ZERO STARSI've colored with eSalon twice and both times it had to be fixed - not 'I don't like the color' fixed, it's "my roots don't match the rest of my hair" fixed. I would think after the first time, they'd keep a record of what I got, what I liked. Apparently not, because after last time, I'm thinking it's a slam dunk. Just refreshed the same color we did last time - NOOOOOO! I get drk brown when my hair is red. Then I get a form letter about how to start over,,,, yeah, thanks a lot. NOT! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLys - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough redNeeds more red 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJessie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color did not matchI will not be ordering again, my first purchase did not turn out correct and the process to be fixed took far too long! I will forever be a Sally's girl and do my own hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCasedra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Conditions wellLeft my hair in lovely condition but was far too dark, had to go to hairdressers to get it coloured lighter 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRoz - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |