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Custom Color Set
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66,655 Verified Client Reviews |
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colorcolor wasnt what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not happyUnfortunately it didn't cover totally. I think my next order I shouldn't be charged 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible for my hairColor itself was good but it left my hair extremely dry and unmanageable. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Need to changeI will give this a try one more time. I found that my grays came in within 2 wks and the red that was added really showed on my roots so for my next color, maybe no red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
I love your productI Love you’re product but I’d still like a little lighter shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJosie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It frys your hairMy hair was a tangled mess after using this product the first time and then my ends were fried. I did not realize the company would just keep sending me more of the dye. I did not want it. The second time I tried it, it covered all my gray (which is a tiny amount) and I used KLORANE conditioner for color treated hair. Much better results that lasted until the fine hairs on the side of my hairline grew out. So I ordered it again. This time it didn't cover any of my gray. I did everything exactly as the instructions said to do. I used the eSalon shampoo and conditioner, I timed how long I left the dye on. I am never ordering from this joke of a company again. Considering I paid $25 for the dye kit and another at least $5 for shipping-- I could have gone to my stylist for about $10 more and had her cover my gray. This is a total rip off and I'm sure I will not receive any kind of refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was totally wrongColor was supposed to be a Bright Auburn and was actually a medium brown with no real red or copper tone in it. I've had my hair professionally colored and home-colored for years- I would have been much better off buying a box at the drugstore. No one looked at the provided pictures or tried to customize; all emails are form letters. Their "solution" is to tell you to wait at least three weeks to re-color and use buy color oops or clarifiying shampoo to try to get the wrong color out. Note that their guarantee will only get you a new ( hopefully right- but I can't trust that) box in 3-4 weeks or a refund of the $10 paid ( not shipping or other items). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover my graysThis special color made by professionals did not cover my gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatrise - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair.Lovely colour but just doesn't last in my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacky - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Flat colour, faded in less than a weekThe colour is at least a shade too dark for me. It covers all the natural brown tone in my hair, just a monotone black. The grey hair coverage is bad as well, my natural hair colour started showing in less than a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChemonne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |