|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Did not cover my graysThis special color made by professionals did not cover my gray hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPatrise - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair.Lovely colour but just doesn't last in my hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJacky - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Flat colour, faded in less than a weekThe colour is at least a shade too dark for me. It covers all the natural brown tone in my hair, just a monotone black. The grey hair coverage is bad as well, my natural hair colour started showing in less than a week. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChemonne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn't cover ombreI received a second bottle for my ends to cover ombre but it didn't work :-( 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTessa - e’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never receivedI was billed $25 but never received the product I'm very unhappy about that 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGin - Thank you for your feedback. We apologize for the disappointing experience you had with receiving your product. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My color is WAYYY Off from what I ordered!The product was very nice and well presented when I opened. The application of the color was very simple and not complicated at all, the smell also wasn’t as bad as I thought. Everything was going super as I was ringing out dye my hair felt still in great condition, but the thing that really made everything pointless to me was when I saw my color in the mirror. The color I ordered was a dark BROWN with warm undertones to it, but the color I seen in the mirror was no where near the color I ordered it was almost completely BLACK with the slightest red tint that only visble in the sun if you really look. I am completely pissed by this considering that I had good expectations for this product. Yeah my hair is still in good condition but the whole point of esalon is to help give you the color you want not something that’s COMPLETELY DIFFERENT! Overall this was not a good experience for me as a first time esalon customer. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKristy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DON'T BUY I'M SCARED FOR LIFE!It would not wash out, took several attempts. Left my hair dry and damaged., it also turned my hair black with red tint. This is not my colour or the colour I ordered. Plus it burns your skin!! IT BURNED MY SKIN. I AM NOW SCARED FOR LIFE, 0 of 0 people found this review helpful. Did you? |
|
Not the color i orderI am so disappointed!! I ordered lightest Blonde the color came out a gray blonde I look 10 years older, really looks terrible i already had light Blonde hair but my roots were grown out. Dont want this anymore i look much older now!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsApril - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No worthted faded colour just in couple weeksHi in the biginning when I finish colouring my her I was so happy now ......... I don't know what to say I was wrong about product from esalon I was colour my hair with eSalon on 22/6/2018 and now I add my results after couple weeks on 13/7/2018 is disaster my colour is Faded I'm almost back to blonde again after couple washes and I use special shampoo to protect colour but is no working at all to be honest I never going order again from here just waist of money .. so desipoited.. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaura - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Was not at all what i asked forIve tried esalon 3 times over the years and the colour never comes out remotely like it should (my 7.4 requested ended up a 6.65 at best) 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKathryn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |