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Custom Color Set
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66,637 Verified Client Reviews |
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Grey coverageThe color on my grey only lasted a couple days wasn't what I had expected and I left it on for the amount of time directed and followed all directions. Am not very pleased 😏 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarol - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
I wanted more golden to go lighter like a bronze instead I got a very dark brownThe color was soft with a nice sheen just wrong , not what I asked for. I also received a new kit already and I stated I only color every quarter at most...3 times per year at best. Please cancel any more kits...I will use this next kit in late Oct early Nov and than re order for 2019 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I asked forI was lead to believe this was a service that understood the subtleties of your hair colouring requirements I have just used my first delivery of hair colour and am very disappointed I asked for a mid brown non red colour . I sent photos and a detailed description of what I wanted which was an in between 4and 5with no red and now have a very dark reddish brown !!! How come ?.... I thought this was a bespoke hair colouring service I could have got this colour from any old packet from the supermarket I feel ripped off 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet -Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
I'm doneSo this is the 4th time I have had a different color with only one time changing in the second order after talking to consultant why is it different everytime. And not once the color I want. I can mess up my own hair for $9 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrissie - Thank you for your feedback. We apologize for the disappointing experience you had with the amount of color changes. We're always looking to improve our service and products, and truly value everything our clients say. Please look out for an email from us with more details regarding the resolution. We hope to continue helping you find hair perfection! |
It has changedI think something changed in the formula recently. I have been using the color for about a year and I feel like the color is now more difficult to apply because it won't wash off well after coloring, even after 2-3 rounds of shampooing. I can get rid of the hair feeling and looking sticky and dirty only after a couple of days which bothers me. The color still covers well and all, but these first two days after refreshing it are not nice. 5 of 5 people found this review helpful. Did you? |
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Response From Our ExpertsMaryna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
I ordered blonde im now this horrible shade of greymy color was adjusted to get rid of the red and now i went from lt blonde to grey drab.. Im highly disappointed and want to return the box that just came .. and get a refund for my previous order as its NOT what i ordered. not even close now I have to redo my hair entirely.. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAlbert - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
What happened???My naturally light to medium brown turned JET BLACK after I touched up my roots. I even sent in pics of me with my natural hair color. Do not order!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Stain Guard ReducedI am very sad that the quantity in the Stain Guard packet is reduced in size. I really depend on this to protect my sensitive skin. Now there is not enough to do the job well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Although the we have not reduced the size of the stain guard packettes, we're truly sorry that you are dissatisfied. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and appreciate your feedback. Keep an eye on your inbox for more details. |
Stubborn grey hairLoved the color! But greys along hair line started showing just as fast as store bought..two weeks and I could of touched up the roots... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists can increase the grey coverage in you color formula. Your next order will include an updated formula and new instructions! |
Did not cover my gray as much as previousThe color was ok. I like a little more vivid color. This color seems drab and did not cover my gray as well as previous color. That color was too dark but colored the gray. It does not seem to have any dimension in the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |