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Custom Color Set
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66,637 Verified Client Reviews |
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What happened???My naturally light to medium brown turned JET BLACK after I touched up my roots. I even sent in pics of me with my natural hair color. Do not order!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Stain Guard ReducedI am very sad that the quantity in the Stain Guard packet is reduced in size. I really depend on this to protect my sensitive skin. Now there is not enough to do the job well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Although the we have not reduced the size of the stain guard packettes, we're truly sorry that you are dissatisfied. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and appreciate your feedback. Keep an eye on your inbox for more details. |
Stubborn grey hairLoved the color! But greys along hair line started showing just as fast as store bought..two weeks and I could of touched up the roots... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists can increase the grey coverage in you color formula. Your next order will include an updated formula and new instructions! |
Did not cover my gray as much as previousThe color was ok. I like a little more vivid color. This color seems drab and did not cover my gray as well as previous color. That color was too dark but colored the gray. It does not seem to have any dimension in the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did Not Get What ai RequestedI sent a message to eSalon weeks before my order shipped asking for the addition of more red to my color. I got a response saying my message had been received almost at immediately. The note from the colorist said “Adjusted tone” in my shipment. I’d requested the tone adjustment on the prior color. So nothing was changed . Very disappointed as I’m going on an important vacation tomorrow and my hair looks exactly the same. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Missing orderImpossible to review as STILL NOT RECEIVED!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that you have not received your order. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. Keep an eye on your inbox for more details. |
SameWas not what I was expecting very similar to my now hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAddison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your color. We truly appreciate your feedback. |
Leaves my hair gummy and stiffI was not happy both times I’ve tried this. Left my hair feeling extremely damaged. I want to cry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTianna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
RedThis time the color brought out more red highlights which I don't want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValinda - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Harsh on hairThe color is ok and definitely colors grays better and longer than store bought dye. My issue is the conditioner. It doesn't work well at all. My hair feels very brittle afterward. I had to purchase a box of Revlon from a discount store to get the conditioner. That worked better. The dye will dry your hair out so that after conditioner needs to be much better and more of it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |