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Custom Color Set
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66,655 Verified Client Reviews |
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Worst customer serviceI have tried to adjust my color two times and both times I’ve had the worst luck of speaking to reps that are very unfriendly and I end up canceling the service. I have a friend that tried ordering for the first time and the representative was very unfriendly. He wouldn’t listen to what she wanted just like the reps that I’ve had the unpleasant experience of talking to. They’re very unfriendly and obnoxious. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMayra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee and a color expert will be reaching out shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Wanted VioletThe color I got had no sign of purple at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Did not lastIt looked good for about 2 weeks then the color completely faded away into a golden brown instead of the red wow I was hoping for. I expected more out of the product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHolli - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Color didn't workThe color didn't stay, roots were showing in matter of days (4-5 days) 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Colored the gray, but just okayThis is the third time I used eSalon. My hair does not hold color, so I can’t just color the roots. I really need all over color each time. And I’m not excited about this color. It’s better than it was, but doesn’t go with my pale complexion. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMaryBeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
the color was too light. maybe it should have some auburn in it. what do you tlet me know what you think but before you mail the next color i need it to be darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
didn't last as longI was initially really excited about how the color turned out but just a week later I started to see gray hairs again.... a little disappointed that it was that fast... 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Medium ash brownThe products were easy to use and the application was fine, since this was my first time using eSalon I was expecting to get a medium ash brown color. I got a deep chocolate like color, not much ash and my roots pulled red big time so I'm not pleased with that. A pro about the kit would be the color covered all of my blonde really well! The outcome was not what I necessarily wanted, over all I will probably try again just with a different color variation! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Not the colour I wantedSo disappointed. Chose a cool blonde colour very close to my natural colour, specified no orange tones, and basically ended up gingery blonde. Now faded to pale orange on top. Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClare - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not listening to the changes I requestedI really would appreciate if the hair consultant would listen to the changes I would like to make. As each time I keep getting my colour it is more and more red which is not what I want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |