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Custom Color Set
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66,689 Verified Client Reviews |
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Started out great.So starting went great, color application was simple and easy to understand. My problem started when I went to wash it out. It felt like my hair was caked in vaseline or glue. It took me over an hour to try to rinse the goop out before I finally gave up. I used the shampoo and conditioner that came with it and they did not help at all. I had to take 3 showers to get all the goop out of my hair, and it still doesnt feel as healthy as it usually does after coloring. The color itsself I'm ok with. It did not come out the way I was expecting, but that could be because of how my color was before, or from the multiple washes right after application. I dont think that this product is for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
I did not order this product a second timeI do not want this product and I didn’t realise another one was going to be shipped out to me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuspreet - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Not much changeMy color did not look much different and faded with in 3 weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - We’re sorry to hear that your hair color did not look any different and is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
darkera lot darker than anticipated, more brunnette with copper highlights, would of preferred more copper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |
DisappointedPoor gray coverage, very brassy. 2 stars because of the good packaging and clear instructions 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry to hear that your hair color is not covering greys as expected and you felt like your color was brassy. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
color all wrongI sent in a photo with how blonde my hair is, the colour sent is way darker, had probably blue stuff in it and now my hair looks greyish 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEva - We truly appreciate your feedback. Upon reviewing your profile, we see that a Color Expert has already reach out to resolve your concern. Please let us know if there is anything else we can do to help! |
WISH I COULD REVIEW PRODUCT, BUT.....I HAVE YET TO RECIEVE MY ORDER WHICH WAS PLACED A WEEK (7DAYS) AGO. THE eSALON SITE SHOWS IT BEING SENT OUT 9/20 BUT THE CARRIER TRACKING SHOWS IT SITTING IN LAS VEGAS SINCE THEN. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for your feedback. We apologize for any confusion with your upcoming order being shipped to you. We're always looking to improve our service and products, and truly value everything our clients say. We have sent you an email with more details on this matter. Please be on the look out for an email in your inbox. |
Dark rootsHello, Gray coverage is good, but my roots are darker than the rest of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEdna - We’re so sorry to hear that your roots came out darker than anticipated. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CancelingMy color was darker then picture shown and no shine at all. Washed it 3 days later and it looked duller and brittles. Will not buy again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
YUK, YUK, YUK - CANCEL CANCEL CANCELDespite following the instructions to the letter (including the bit about massaging the stuff in to "break up the residue") I am left with a disgusting waxy, greasy film on my hair - especially the bits I didn't even colour, which I can't get rid of. The shampoo supplied just made it worse. It was totally vile, I ended up trying to scrape it out with my fingernails. I think it has clogged up my shower drain. And seven washes later I still haven't got the foul stuff out of my hair. Absolutely vile. I want my money back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |