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Custom Color Set
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66,566 Verified Client Reviews |
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losing too much hairAlix - not sure what to do!! losing a lot of hair my hair looks frizzle and dry. have bald spots. went to few hair and colorist they all agreed the high level of ammonia on developer its the cost. the amount of hair I'm losing brushing and detangling is depressing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSam - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Anybody Home?Very disappointed in product considering price point. Sent a good photo of light blonde lavender color. Tried to match up color as best as possible. Product turned my hair burgundy, only washed twice a week and color last was very poor, leaving me with a dark brassy blonde. Sent a letter to get help along with photos to no response but happy to send me that color again for $28, would rather invest in a salon. Customer service is a high priority to me, if you can’t do that what’s the point of investing in your product. You also have to contact them during their business hours to unsubscribe. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
DisappointedThis really didn't work to provide a rich, saturated color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was great, ammonia smell was strongThe color my stylist created was perfect for a first attempt! Loved the color. The gray coverage seemed good as well. However, the ammonia smell was very strong, and I noticed more breakage than normal which was disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
First custom color was great!The second was a disappointment. I followed the directions to a t but my hair turned a mousy brown color . Very displeased. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAutumn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
StickyI have used this service a few times in the past. This month was not great. After coloring as per the instructions, I was left with a thick wax like substance. I had to go to a professional to get it fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not copper blonde- green toned light brownI had medium blonde hair with a subtle blonde baylage, and natural strawberry undertones. I wanted a dark blonde copper for fall. The color did not come out as expected, it is more of a beige light brown with green undertones (and almost no copper.) the color application was pretty even, but was also very damaging- I took 10 minutes to apply and left it on the recommended 15 minutes. I’m surprised at the unusual amount of damage for only a demi permanent. I’m not very happy with the end result, and it certainly is not salon quality. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
didn't like the color did color grays goodDid not like the color didn't cover Gray's good 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't colour hair good.Hi I coloured roots only and the colour is alot lighter then my Dark brown almost black hair. My grey hair is very stubborn. i tried attaching pictures several times but kept saying invalid. Is there another way to send pictures Thanks Michelle Burt 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
only root coloring at a lower pricethe product covers gray hair well and the time needed is good, however it is expensive and there is too much product for one coloring. I would like about half as much at half the cost, I don't need the paper hangup each time, but I do like the color remover and the vaseline like material to prevent stains on skin. do you have anything like this. I am getting close to cancelling do to the high cost and wasted product. You could send out a 2 month supply at once. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - Thank you for reaching out! There are a lot of options for you with eSalon. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |