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Custom Color Set
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66,566 Verified Client Reviews |
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UnsureI just got my hair color Box I think 2 weeks ago I just colored my hair about a week ago cause I like to wait awhile in between colorings the die was very runny the color was a little more purple than I wanted it it seems to have a purple tint to it I wanted a natural red color without any blonde in it. I didn't get a free bottle that was said to be in the Box I just don't know how I feel about this hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNelia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happyThe color was better than expected, however, the product not so good, it was like a styling goop mixed with petroleum jelly and crazy glue for laughs. It took me 2+ hours and dawn dish detergent to wash it out. I'm sorry, but I will never order this product again, the color was not worth the hassle. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Color not quite rightI'm not quite happy with the Color, but I love everything else about it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we will be reaching out shortly to get this resolved for you. We appreciate you reaching out! |
Too DarkI have been very pleased with the color up until this last time. I need my next shipment to be a little lighter. I ask for dark brown but it turned black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlesia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not salon qualityColor faded very quick. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlana - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Turned to weird thick gooI tried esalon for the first time. The smell was really, really strong. Other than that, things seemed to go okay. I mixed in a plastic bowl, applied with my brush, and waited my 30 minutes. When I tried to rinse it out, I thought it was working. Then, I took the gloves off and could feel that the back of my hair felt really weird. The dye had stuck to my scalp and formed a weird goo. I had to take my fingernails and rake it off. I had to take the shampoo and scrub my head and wash my hair twice to get it out. My hair then felt very stiff, but after I put the conditioner in, it smoothed out. The color turned out fine, but I was so weirded out by the experience, I don"t know if I'd do it again. I've never had hair dye do that before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Great color - needs more than 30 minutesMy first trial turned out ok. The color was an ok match but a bit too red/warm. Also, it is critical if you are very gray to keep color on more like 45 mins instead of 30. They sent me a second color free bc mine was red and did not penetrate enough. I kept second batch on 45 mins which was good but see my pic. Still very red. Not correct color when I requested more ash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Red hairI want blonde hair now 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
open containerI was going to dye my hair but opened the package and the color portion was open and spilled all over the bottle. I didn't want to use it as the seal is broken.....what to do!! thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
It was horribleI have never had a problem coloring my hair ever. This was a joke Color was ugly and never covered or dyed evenly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |