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Custom Color Set
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66,566 Verified Client Reviews |
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AwfulThe colour was ok, but the shampoo and conditioner didn’t work. Both times I had to wash my hair several times with my own products to remove the “caked on” feeling the dye left. It was not worth the overpriced hype. I do not recommend it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jo! Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not happy reallyI asked for a much darker colour yet a light blonde was selected. I expressed concern about this and was told that my instructions had been followed. Unfortunately I have just coloured my hair to get only a slightly different blonde. First time I've had issues so I will give another chance to get it right and if not I'll cancel the plan 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Stefanie! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our members has sent you an email to get this resolved for you. We appreciate you reaching out! |
Very unnatural color even with my concerns noted and pictures includedI colored my hair yesterday evening and although the quality of the product is fine. My hair feels great and the instructions were clear and I followed them exactly. However, my hair is a terrible color of red red. IT looks incredibly unnatural and I'm so upset. I even sent pictures of my hair when I placed my order and indicated I was concerned that the available choices of colors I was given were not 'light', 'natural' or 'coppery' enough and thought they were too dark. I look like a clown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kimberly! Thank you for reaching out to us! We are sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We have reached out via email and will be reformulating your custom color to better suit your needs. Thank you again for your feedback! |
Love the idea...I love the idea of the eSalon concept but, after doing my hair today... just had a revelation that I, could have done this with drug store bought hair care. I was soooo excited when I first received my box yesterday. Washed hair night before as suggested, used 2 bottles due to my long hair. After putting in the color especially made for me... noticed no difference from my previous color that I had used to dye my hair with from drug store bought. I didn’t proceed to highlight my hair because, I’m afraid that I might just ruin my hair and end up spending more money to repair my long locks. No way. Anyways, that’s just my own opinion. Everyone is different and maybe it worked for someone else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Wrong colorI wanted a darker red/copper color and my hair turned out brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJazmine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Product changedInitially, loved the results! Great color, easy to use. However, the last two applications have resulted in a heavy residue of color, goop-like, that's difficult to remove from the scalp. Vigorous scrubbing and 3 washes removed most of it. Esalon recommended adding a baking soda paste to the shampoo. Helped, but added another step and seemed to remove color from hair. Reformulation is in development, but I'm not sure I want to continue unroll that happens. Very sad. 205 of 221 people found this review helpful. Did you? |
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Response From Our ExpertsHi Linda! Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We will be reaching out shortly to work with you to find a resolution. Thank you again for your feedback! |
BadYou color took all the oil out of my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Didn't even last a week....please cancel my subscription from any further ordersCancel any further orders.....your product did not last even a week! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Didn’t color my gray rootsThis is the 2nd time I’ve used this. Both times the color was a light brown on my roots where the rest of the color was dark brown. I need to go back to the salon. I followed the instructions and left on for 30 minutes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
COLOR DIFFERENTI was very happy with my color the first two times I ordered but this last batch was not the same color, even though it stated on the booklet it was the same color ratio. My color looks very different this most recent application. I’m bummed as I thought I found the perfect solution to escaping the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |