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Custom Color Set
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66,566 Verified Client Reviews |
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No color change - at allI finally got around to try the custom color I ordered at the end of October. Even though I love the fact that the product has no ammonia smell, it did absolutely nothing for me! I followed the instructions to the t, yet I got no color change. At all. Every dying process (even a demi permanent one like mine) damages one's hair. I am ready to accept that damage, but not without results! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Gabriela! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I wantedEverything was good except the color. It was much darker than what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Avila! We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Color does not lastAfter two weeks the gray hair had already returned. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lorie! We never like to hear that our customers are unhappy with their color! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see what adjustments would need to be made. Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Color don't stay inWhen I color my hair it takes 4 times to wash my hair so if possible just don't send me my next ordered please unless there is a better way the color comes out my phone number is 5752075201 and rec me and let me know you received my email 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Horrible conditionerConditioner did not detangle or moisturize. Could not comb out hair AT ALL. Detangler would not touch the straw-textured mess. Had to get back in the shower with my own conditioner. Will not purchase again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for your feedback. We apologize for the disappointing experience you had with our conditioner packette included in your color kit. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Wasnt the color I desiredI submitted the picture for the color I desired however it didnt turn out anywhere close and I followed the directions to a T. I have been using E Salon haircolor for almost a year now with no issues at all and always been happy with my results but not this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Angela! We're sorry to hear that you were not satisfied with the results of your last coloring session. We will be reaching out so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Color change flopI have had good results in the past with this company, except I never get enough conditioner for my hair length. This time I wanted to switch to a vibrant ginger for the fall/winter. I received two colors, one for my roots and one for my ends. The roots ended up a nice ginger color. However, the ends ended up almost black with a ginger tinge in certain light. I followed the directions exactly. I am not sure why it ended up the way it did. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jennifer! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has adjusted your next color per your consultation to get this resolved for you. We appreciate you reaching out! |
Not satisfiedI didn’t like the color. I wanted lighter but it turned out darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Eimy! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
UnhappyMy color was so much darker than I expected. Not a copper at all, just a drab dark brown. Hair was sticky and hard to rinse. Only gave 2 stars because the conditioner was pretty great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Cinnimin! We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
No brassI don't like the red or orange highlights in the color that's what I didn't want everything else is awesome...now I have to redye my hair.. .. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lisa! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |