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Custom Color Set
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66,541 Verified Client Reviews |
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Too dark based on previous commentsMy initial problem when trying to color my 51 year old husband's hair was finding something that brought him back to his natural dark sandy blond/light brown hair color instead of all-over gray. With my own mixes, it kept coming out with a ton of red, and I could never capture a natural looking hue. We've been close with the eSalon blends, but still finding too much red. This last blend has still not gotten rid of the hot red/gold tones, but now seems to be a level darker than what we had in the 2 previous mixes. I don't know if we need to start all over - but this last blend of color isn't working at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I expectedI found that the roots color was darker than I expected. And there was a bottle missing. It was a free extra color for roots I believe. Now that it's been about a month the roots color and hair color have blended nicely. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
does not fully cover rootsdoes not cover roots even if left on longer than instructed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Sylvia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Blonde with light highlitesLove the color. The highlites are perfect but it is a little harsh on my hair. In all fairness it may be because I bring the high lites to the end of each strand rather than just the roots. So it feels baked but it may be my own doing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tracy- Thank you for your feedback. We are happy to hear that you are enjoying your color. We have reached out via email with some further information regarding your highlight application. Thanks again for taking the time to share. |
Roots not coveredThis was the third time that color that was sent to me to cover my roots. This time, most of the roots covered but now they are a golden blonde in which have a red tint. The rest of my hair is a light blonde. This is not what I would expected from a company that specializes in hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kim- Thank you for reaching out to us here at eSalon. We are so sorry to hear our color did not meet your expectation and needs at this time. We appreciate your time and feedback! |
Not real happySo my grays were still there and are now. My color did not change much at all. Still had the cherry color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Nancy- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Quality was good, multidemensional, but color was darker than exprectedAs the headline states, the quality of my results were very good, but significantly darker than was expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
colorneed less red and med brown replaced by violet 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Michele- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Just OKI really didn't like the very strong smell of the product. I'm used to using ammonia-free colors. Because my hair is somewhat fragile, I think this product might be too strong for me. Color is very natural looking. I just used it so I will see how it wears. My fear is that the roots will lighten and the gold will be more prominent at the roots as it wears. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Desi- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
This went wrong for meI wanted to love this hair color, but this was very disappointing to me. When I initially chose a color, I could not see a light blond available in the choices that were offered to me. I don't know why, because I know now that there IS one. I chose the lightest one in that selection, which was medium blond. It was too dark, and too red. Since I have already used it, I can't correct my color. I don't like the color, but was told that I can't change it because a new hair color will only change natural hair (not previously colored hair). I liked the idea of having "personalized" color, but did not find it very personal. The process of applying the color is the same (nerve-wracking) process I have always used with drugstore color- trying to apply it to only new growth all over, including the back of my head. Ugh. It may be less damaging than drugstore color- I can't tell. Washing it out is a little strange as it seems to be thick and gel-like, requiring that you rub it off your scalp before you use the shampoo. I have bad hair- damaged, fine and thin dishwater blond. I had hope to find help using this hair color, but did not. It looks better lighter, so I'll go back to the drugstore color and hope for the best. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Melissa- We’re sorry to hear that you were unhappy with the results of your custom color. We have reached out to you via phone so that one of our Licensed Colorists can further discuss your hair color needs. Thanks again for reaching out and giving us a chance to help you reach your color goals! |