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Custom Color Set
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66,541 Verified Client Reviews |
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Probably won't continue usingI've used this product twice now and the color is fine. What is really hard to take is how incredibly messy it is. It stains everything it touches and it's fairly liquid so it does splatter a lot. Skin (even with blocker), porcelain, floors, pillows ... anything and everything. I have to be VIGILANT about cleaning as I'm going. 6 weeks after, it was still bleeding out of my hair and the roots that it touched up became reddish. I love the way I can customize and the recurring shipments, and the materials it comes with are all very good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Annie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not SatisfiedTried it, did not like the two color processing. Not for me would like to cancel order, not clear on website how to reach out to you to do this. No link about cancelling future orders. Please contact me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Monica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us for further information. Thank you for your time! |
Unsatisfied customerI do not like the product. It is no different or better I should say than Loreal which stayed on longer. I used ur product n it barely covered all my grey n lasted 2 weeks! Cancel any others n refund my money on the one I just received November 30th 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Rosa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Black to nothing in just 3 weeks!It was pretty for a few days ofter sever washes, thats it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Chrystal- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Losing my hairI like the color, but every time I color my hair I end up losing so much hair. I lose hand full of hair not just a few strands. I am thinking about stopping this subscription. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Paula- We’re truly sorry to hear that you have been experiencing hair loss. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. Thank you for reaching out to us! |
Color did not staySo the first time I used this product it worked great all pieces were covered and the color stayed. I couldnt be happier. This time was just touch up and did not cover like the first time my greys were still showing right after application and I followed the instructions like a pro. I'm used to dying my hair myself and covering every spot. This is the first time greys did not take to black and the color did not stay. Hoping next time will be better but if it doesnt work I'm not going to waste money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Sonya- We’re so sorry to hear that your recent color application did not result in the coverage you were seeking. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps. We appreciate your feedback! |
Don't know what happenedHello, I'm hoping there's a way to put a photograph with this review. I've been using eSalon for several years. My last application was on November 26, 2018, the day before traveling for Thanksgiving. I lost an incredible amount of hair as I was rinsing out the shampoo. It was coming out from the root. It was alarming. As a result, I'll be discontinuing my eSalon orders. Not angry. I know things can happen. Maybe the time I left it in was longer than usual. But after using it for so many years, I felt like I had this down. Anyway, there's no point in taking the risk of another experience like this at $20 a pop. I'll put the photo in "My Picture" section. I'm curious to know if the formula was changed. So many variables to consider. Lisa Summerour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lisa- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. |
Product burned my scalp.The color came out well, but my scalp was in awful shape for weeks. After it finally healed, there was flaking for weeks. There were a couple places where it wasn't just superficial. During a strand test, I had no reaction. I didn't react to a swab on my arm, but once this stuff was on my head, 10 minutes in, there was tingling and it just got worse until I had to rinse early. Horrible! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Dana- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time, which is why we do advise the skin patch test. We have reached out via email with further ingredient and product information to help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery. |
Not happy with color. Followed direns exactly. Too red. Wish to cancel my orderhttps://photos.app.goo.gl/BGeN5bkJCkjtakBPA 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jonelle- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Loved the color and coverage! However....Loved the coverage and color but immediately discontinued my monthly plan, due to the fact that when washing out the dye, it made my hair one big mass ball of the dryest straw ever! My once silky fine hair, felt like a thick mass of straw! The conditioner helped but it took a weeks of deep treatments to make it feel like my own hair again. Going back to using Robert Craig hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |