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Custom Color Set
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66,566 Verified Client Reviews |
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Washing Color OutI have been ordering from ESalon for 3 years now. I love the concept and the color. However, it is difficult to wash th color out and leaves a sticky film on my hair, for 3 or more days, even after diligently trying to wash it out several times. I also referred my sister and a friend who had even more trouble then me - it might have to do with the water they use. However, we all agree the color and concept is awesome but it is so frustrating trying to wash it out. Therefore I am now too canceling my account. If you ever improve this aspect of the product I will definitely rejoin and I am sure my sister and friend would as well. Please keep me posted. Sincerely, Kim 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. You are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Uneven colorReally beautiful packaging and I was so exited to use it, however even though I paid the rush fee it took longer than expected to be delivered. The color left a brassy red tint to my hair even after the toner that came with the highlighting kit. My roots where left a lot darker than the rest of my hair even though the box came with extra color to ensure full coverage I feel it didn’t cover my hair evenly or properly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberlee- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
FadesI gave it another shot but the color fades so quickly even using a special shampoo. Love the initial results but very disappointed in the color after 3 washings. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Does not cover gray as well as advertisedI left the color on longer as instructed, still does not cover 100% of greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color Results not as expectedMy natural hair color went from healthy soft blond to full head of shockingly white. I wanted to add color back to soften the white to more of my natural color and sent a picture of my white hair. I used my custom esalon as instructed and it turned out pink. Not sure what can be done at this point and there doesn't seem to be a way to contact eSalon for help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong color did not color rootsThey mixed too much copper and the sample test did not change hair color at all especially to darkest roots. Was sent USPSwhich I di not like and was left at door outside in 15 degree temperatures. Extremely disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We’re sorry to hear that you were unhappy with the results of your custom color strand test. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
HorribleHorrible...hair felt like wax after I washed it out and my hair is falling out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrooke - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Plz dnt send me any morePlz dnt send me any more thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly, we will be reaching out to you with further information. |
Still not quite rightHi there -- I spoke to my previous colorist who said she had used a level 6 on me in the past. I would like to try something level 6 next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLourdes- Thank you for taking the time to share your feedback. We have reached out to you via email so that we can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Makes my hair a grease ballI’ve done esalon 3 times now and the same things happens every time and no one can explain it to me. Basically the color takes about 5 days to wash out of my hair. I have extremely thick hair and after leaving on my hair for 30 min as instructed...only using half to 3/4 of the bottle of color...my hair looks like I slathered it in oil. It’s heavy, hard to brush, and I have to wash it twice a day and it’s still greasy. I’ve had no real help from esalon. On top of that it doesn’t really lighten my hair which is what I have been going for. The esalon team says it can’t send me any lighter color, but I’m basically coloring my hair the same color it is. I won’t be purchasing again. No real help from esalon and a week of disgusting hair. Not worth it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lyndi- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that we can further discuss your color, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |