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Custom Color Set
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66,541 Verified Client Reviews |
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Too DarkThe color was almost black and my natural hair is a medium brown. It also dried my scalp out. The gray coverage was not very good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Way too darkThe product was way too dark and has ruined my hair. I got medium brown which is what I get in typical box dyes and it went so dark I am not sure how I will get it back to normal. Additionally this dye stains more than I have ever seen before. All over my hands, even through my gloves. And on my arms, neck etc. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWhitney- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email to help get this resolved for you. Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Not to happy with productNot to happy with product. It only covered the gray for a few days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor productI have used esalon on & off for a few years. My previous shipment, the color didn't have any shine. So I asked for a little darker color. My most recent color received I used this morning. Followed the directions exactly. While trying to rinse out, it seemed like it wasn't coming out, but yet the water was running clear. My hair was so gummy. Tried drying it. It just got worse. Plus my color was not darker, it was a strawberry blonde. Not what I requested. The color was just dull. No shine. So just rinsed out my hair, but still gummy. Washed it with shampoo 2 more times. Still had that gummy feeling but not as bad. Went & bought a clarifying shampoo & washed twice. Finally no gummy feeling. I immediately stopped my shipments from you. Did you change your formula? I will not purchase your product again. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
ColorThe color was still way too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShayna - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
AmazingHi, over all for this color is amazing, other than the smell is too strong for me and I got a dandruff after my second application.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarichu - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details |
Much too darkI need a lite ash blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
InconsitantI follow the coloring instructions to the T and it always seems that my hair looks obviously home colored afterward. Even just applying to my roots only, you can still see a blatant transition between the fresh colored roots and was was previously colored because it seems like the roots are way too dark. i have sections of hair that look all different! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber- We’re so sorry to hear that you were disappointed by the results of your color application. We will always work with you to help you meet your hair color goals if they are achievable at home. It appears that one of our colorists has adjusted your next color according to your feedback. Thank you for taking the time to reach out! |
Colour didn't last very longThe colour didn't last very long. Can you suggest a similar colour that will last longer 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Not good for my hairWhile the color is great, I have found the product itself to be quite damaging. My hair is so stripped feeling and bone dry after that I can't even get a pick through it w/o a lot of breakage. I've been doing my roots at home for 20 years, so I've certainly tried different brands. I'm afraid this one is just not a good product for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrook- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly to discuss your next steps. |