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Custom Color Set
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66,566 Verified Client Reviews |
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Wish I’d been warned that you can’t go light once you pick a colorIn spite of letting them know that my hair almost always gets red highlights, and I don’t want that. I’ve got dark blonde hair with a ton of red highlights. Since apparently dye can’t remove dye, my new hair color is only supposed to be applied to the roots. That would mean that I’d have ombre hair for the next 4-5 years while it grows out. I’m now on the search for a colorist who can fix it now. On the upside the color is easy to apply and it doesn’t stink. However the conditioner that’s included isn’t very good with snarls. I much prefer Suave Clarifying conditioner. It’s fabulous at preventing tangles. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim- Thank you for your feedback on your color. At eSalon, we are always striving to improve and ensure each and every customer is satisfied with their color! We are so sorry to hear that we haven't gotten it just right for you. We are always happy to adjust based on a client's feedback if we are able to help them achieve their color goals at home. We appreciate you taking the time to reach out. |
Won't buy againThe toner turned my hair grey, even though I only left it on for eight minutes. Nope. Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie- We’re so sorry to hear that you were disappointed by the results of your toning mask application. Fortunately, there is an easy fix. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Take cautionEven though they have a stylist mix your color they can't completely, without seeing your hair in person, know what is best for it. I sent info on my hair as well as pictures and after using my first order my hair had a green hue to it...they were nice enough to send me a tinted shampoo which just made it worse..in my opinion...so this is not Salon quality at home, since part of the quality of the salon is being present to fix mistakes... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reach out to discuss your next best steps! |
Root color is horrible!Although the root color to cover my gray hair, it is way too light for the in color and looks horrible! It came out an orange e red color and my hair is closer to dark Auburn or brown with red highlights. In addition, I've never used a product where it left my hair feeling dry after it's been colored. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No stars - hair is horrible!What a bad idea - hair fried, frizzy, weird color - and now I have the holidays. Completely unsatisfied and not sure I will do again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
It was not the color I orderedI ordered dark Ash blonde and my hair color came out with a red color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAja- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Waxy, gummy residue left on hairI normally love this product but there was something terribly wrong with this last batch. I have scrubbed my hair three times since I touched up my roots and it STILL feels greasy. Could someone please let me know how to get it out? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie- Thank you so much for sharing your feedback! We are always striving to improve our products, and your input truly matters to us. We are sorry to hear about this poor experience with our color. We want to make this right, and we will be reaching out to you shortly. You are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. Thank you again for taking the time to reach out. |
Not the BestI just applied my third round of esalon dye. I still have grey hair and still, have red tones which I have asked each time to be removed. Not sure if I will continue to use 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
LighterI would like my color a lighter tint. It was too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
SKIP ITLike a fool I've kept trying it, hoping it would get better but it hasn't. Color fades extremely quickly so my hair changes color week to week (yes, I use color safe products on it and yes, I'm applying the color correctly). I've also found this to be extremely harsh and drying to my hair- I've had better conditioner with drugstore brands. I'm disappointed because this is a great idea, but it definitely hasn't worked well for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrynn- We are sorry to hear that your color is fading faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |