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Custom Color Set
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66,637 Verified Client Reviews |
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Not enough product to cover my rootsI received my initial order and used immediately. I followed the instructions but sadly there was not enough product to cover all my roots. I waited to try a further bottle before making a review. But the second bottle was double the price as the first was an introductory offer and again I followed the instructions and it still did not cover all my roots. I have shoulder length, but extremely thick hair. The colour is darker than what I usually use. I thought that it might last longer between retouching, as it is more expensive than my usual brand. It doesn’t in fact because it is darker it requires retouching sooner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicci - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Not what I expected!I was looking for something burgundy, I sent a picture with my request and got this reply from Freddy.... This hair color requires your hair to be pre-lightened and then toned to vibrant Purple/Violet, which is a service that is currently only available in a salon. However, we can adjust your color to include similar Purple/Violet undertones. I followed the directions exact and there are no purple/violet undertones at all.... my hair is actually a shade of brunette when my is originally a light shade of red, and auburn shade I guess! I am not satisfied with this color at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelly - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |
The color is too light.I ordered a light ash brown. It made my hair too light with a red sheen. I need to try it a little darker. I need to stick with an ash tone, just slightly darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanya- We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedbac and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |
not worth all the hypeI fell for the hype and ordered this. My hair was light brown. I wanted to lighten it up a little and cover the gray. Well it made my hair darker and didn’t cover my gray hair at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Good color but washes out too quicklyI really like the color, but it washes out of my hair a lot faster than I would like. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Color is greatColor kit is great and easy to use but unfortunately it doesn’t cover gray well. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelly - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
Sorry response to color change requestCancel my membership. Again, the contents of Bottle 2 has too much copper. I requested last time more light brown in the 10 volume color, but I still see a ton of copper. I now prefer to buy box color from the store so I can see what I’m getting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDianne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't fully cover the gray.I think a 30 volume peroxide is needed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
My hair felt like straw :(Really wanted to love it. Loved the packaging and clear personalized directions. Good gray coverage. Wish my hair didn’t feel dry almost plastic-like after washing. Will not be re-ordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebeca - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Nice colour but irritating my skinThe colour is very nice, unfortunately it was agressive for my skin, really painful to keep it on my head, so I don't think I will buy it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSilvia - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |