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Custom Color Set
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66,566 Verified Client Reviews |
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Colour is not light ash brown!I requested Light Brown (Ash) and after placing the order I received an email stating my colour would be adjusted to a colour more suited to me. I don't know why this would be, but I decided to trust the process. I liked the feel of the product and it has a great scent, the packaging is good and the extra gloves, stain guard and wipe are great. My hair feels lovely and is super shiny, however the colour is awful. It has a lot of red tones in it, which I did not ask for, and my greys look quite orange. I avoid any red tones in my hair as I have rosacea and my complexion can be florid at times, so red hair does not suit me at all. I am really disappointed as I had anticipated great things. Not sure whether I will try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatriona- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not happyThis color dies not last. I would like to change colors in hopes that a lighter color will last longer. I’ve gone to my local store and put another color on that has worked much better. In my next shipment I will try a lighter color but this is my last order if this next one doesn’t last 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammara- We are sorry to hear that your color results faded faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
just okAfter I completed the color there was a film that I had to remove with baking soda and shampoo. I had this same thing happen with drug store coloring. Will give it one ore try but may go back to the drug store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
I Thought It Would Be LighterI am happy with how even and natural the color came out. The only downside is that it isn't any lighter than before, and I thought it would be at least a little lighter, since I chose from the light golden brown / copper family. I would love to go much lighter next time, if it's possible. If I would have known it would not be lighter, I would have just opted for a color gloss as to not risk damaging my hair or making it more fragile. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
OkayI've changed my color as this one left me with a red tint and I want more Brown. Once I achieve the color I have in mind I believe it will be great not just okay. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammie- We are so sorry to hear that your color did not turn out as you anticipated. We are reviewing your feedback and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help. |
Not happy with colorMy light brown with copper wash came out orange. I also cannot find where online to get my colorist to see how to fix this problem. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJarah- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that we can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Still not covering grey :(The hair dye works good but it is still not covering the stubborn grey hair that is at the part. At the first wash, all I can see is the grey roots coming right back thru. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Product Took Too Long to ArriveHi. You shipped in the 18th. mixed probably on the 15th. I just received it yesterday, on the 24th. I doubt it is any good now! I had to go out and get Clairol root touch up for my party this past Saturday,the 22nd. I am very dissapointed with this service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMerlowe- Thank you for reaching out to us. Your order was created on the 17th and shipped the same day. Our standard processing window is 1-3 business days, and standard shipping is 4-6 business days once shipped. It does appear that your order arrived within the allotted time frame, although we are sorry to hear that it did not arrive in time for your event! We have emailed you with further information, as our Autoship service is very flexible and your processing dates can be adjusted at any time directly through your account to suit your needs. Thanks again for reaching out! |
Grey coverageI love your product for a few reasons but 1 of the main reasons is how great your grey coverage is compared to store bought brands. This time, however, a lot of areas did not take and grey is peeking through. It is especially noticable when I pull my up or back. I was very careful to make sure that I covered every bit of my hair and left the dye in the suggested amount of time. I still love your product and will keep using you because I'm sure that was be just a fluke. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarion- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t work for meIt may not be the product but all I can say is my hair fell out A LOT!! I cancelled right away but they auto shipped me another color anyway. Now I need to deal with this all over again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |