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Custom Color Set
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66,541 Verified Client Reviews |
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Wrong colorI ordered a light color and when it arrived it already looked a little too dark to be what i ordered. It had all the correct information on the card but it turned out a much darker brown color than the almost dirty blond color i ordered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKati- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Fine productIt was a fine product; however, I do not wish to continue. I’m going back to the salon. Thank you for your help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We're so happy to hear that you're enjoying your custom blended color! However, per your request, we have suspended your Plan, so you'll no longer receive automatic deliveries through this service. We truly value your feedback and look forward to hearing from you again in the future. |
Too much amoniaToo mych amonia, i want products that have none 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolina- Thank you for your feedback! Our permanent color contains ammonium hydroxide, which is a weaker and more gentle alternative to ammonia that still allows for permanent coverage to be achieved. For those seeking a more gentle alternative, our demi-permanent color is ammonia free and can be a great option. Please keep your eye out for an email from us with further information on our color! |
looks kinda brassy.and when i washed it a couple of times, there was no rinsing it out. maybe w/out the mahogany. i'd like to know when the highliter for redheads is coming out. i might be too late for this order but maybe the next one. thnx so much vja 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVickie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly to discuss your next steps! |
Grey is showing through after only 1 weekvery disappointed as colour seems to have faded and grey is showing through after just over one week! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. It appears that we spoke with you earlier today to help resolve this for you. Thank you for reaching out! |
Still disappointed!I’ve used your color twice now, and it just isn’t coloring my grays. The color fades off of my grays in a matter of days. So disappointing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
similar to other productsLoved the personal care, but not the price. My hair takes well to boxed color the same as esalon. 0 of 0 people found this review helpful. Did you? |
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Colour is not light ash brown!I requested Light Brown (Ash) and after placing the order I received an email stating my colour would be adjusted to a colour more suited to me. I don't know why this would be, but I decided to trust the process. I liked the feel of the product and it has a great scent, the packaging is good and the extra gloves, stain guard and wipe are great. My hair feels lovely and is super shiny, however the colour is awful. It has a lot of red tones in it, which I did not ask for, and my greys look quite orange. I avoid any red tones in my hair as I have rosacea and my complexion can be florid at times, so red hair does not suit me at all. I am really disappointed as I had anticipated great things. Not sure whether I will try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatriona- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not happyThis color dies not last. I would like to change colors in hopes that a lighter color will last longer. I’ve gone to my local store and put another color on that has worked much better. In my next shipment I will try a lighter color but this is my last order if this next one doesn’t last 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammara- We are sorry to hear that your color results faded faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
just okAfter I completed the color there was a film that I had to remove with baking soda and shampoo. I had this same thing happen with drug store coloring. Will give it one ore try but may go back to the drug store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |