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Custom Color Set
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66,637 Verified Client Reviews |
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BEWARE: Damaged HairI tried the highlights and it damaged my hair but was told that I could not receive a refund because product was sent to me to fix the highlights and it actually took most of my hair out and the highlights didn't even go away. Totally disappointed and very upset that I have to go around each day with clumps of hair missing and unwanted highlights and no money back nor compensation for my damaged hair. I contacted eSalon and explained in detail what happened and that I could send pics but the only thing offered and sent was a moisture mask which I refuse to even open the box. False advertisement with 100% satisfaction. I plan to proceed with further action as I have to deal with my hair continuing to fall out each day. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKym- Thank you for reaching out to us here at eSalon! We are sorry to hear that your custom color and highlight application did not deliver your desired result. Our Color Happiness Guarantee is something we take seriously, and it appears that we have worked with you multiple times to try to find a resolution and have your hair looking its very best. We are sorry to hear that you feel we were unable to help you achieve your color goals at home, but we appreciate you giving us the opportunity to try! Thank you for your feedback and time. |
Not as advertisedSorry, but your coloured dulled my hair and completely washed out all my natural highlights. I won’t be recommending you to anyone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJana- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly with further information on our color. |
Custom ColorI love the color but for some reason when switching back from medium brown to dark brown my roots did not take (I have about 4-5 inches of medium brown then the rest of my hair is dark brown). Within 4 days of coloring the gray hair around my faceline came back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We’re sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your with further information! |
Disappointed with outcomeThe color I was sent made my hair color darker than I requested and did not cover the greys. It was upsetting how dark the color came out. I was very particular in expressing I wanted to maintain same color but cover my greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong colorwanted red color was too brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShoshana- Thank you for reaching out to us here at eSalon! One major advantage of our service is that we can easily adjust your color according to your feedback. We have emailed you to discuss how we can adjust your color to better suit your needs. We look forward to working with you! |
Not the color notedThe color was WAY too red from the color noted on your site and did not cover the slight amount of grey that I have. Quite unhappy with the result although my hair does feel very smooth 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Nothing changed ;(I thought by sending pictures of before and after will help my stylist to help me achieve my color. Sadly, after all the hassle and struggle of application, I never had any changes whatsoever. Seems like i just took a bath and that's it which is sad as I've read a lot of good reviews. I'll check other brands. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsQueeny- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
asking for color adjustmentI wanted to go a "shade" darker. Which to me was just a shade, as in a slight change. All the communication I received was, "your color has been adjusted". The shock to me was when I colored my hair and rinsing it out, I was not blonde anymore, but now a light/medium brown. There really is no communication. You ask for a color, you get it. I will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
I am not satisfiedI was disappointed with this color set. I even did not try highlights I ordered with this color. Color itself was good, my hair soft and shiny after coloring. But it did not cover my grays. Right after coloring I could see the difference between gray and not gray hair. Now, three weeks after coloring my grays don't keep color, not only grown roots, but all hair length. Probably will stop using using your products unless you have something more suitable for gray hair. I have about 30-40% of gray hair and would like to have 100% gray coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElena- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TerribleMy roots did not take the color. I colored my hair today and followed the instructions. Terrible outcome. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGretchen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |