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Custom Color Set
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66,637 Verified Client Reviews |
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Greys not covered see picturesI did my hair today January 16, 2019, I did around my face before anything, then the rest of my roots. I followed the direction to the "T" This product Didn't cover my greys no more then the other Hair dyes I buy. I want to cancel my membership I would like a refund!!!.. Was not worth the money to me. The more I look around my hair I see It's not even the color I want. Looks Dark. LIke i said i would lIke a refund. You can send me a label to send back the empty bottles box. I haven't posted nothing to Facebook yet. I do have pictures. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to help get this resolved for you. Please keep an eye on on your email with further information. Thanks for reaching out! |
Doesn't cover greyI had wanted to try this in hopes that it would cover all my grey around my face. However, this did not happen. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Just need highlight kitI wish I could just get the highlight kit unless I specify. It is so expensive when I hardly use any to just color my roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for contacting us. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
something was wrong with the hair dyeThe day I received my hair dye in the mail,open it and the bottles where so cold,(like the postal office keep it outside) I couldn't believe how cold it was.so I waited couple of days,then dyed my hair,THIS TIME IT DIDNT COLORED MY GRAYS, AND MY HAIR FELT SO STIFF, HARD LIKE IT BURNED MY HAIR. When I colored my hair 2× before my hair felt amazing, soft,colored all my grays.(LOVED IT,) little disappointed. But I love your company,so hoping that,the company can fix this issue 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. If the color is exposed to extreme temperatures, this can definitely affect the color (color exposed to extreme temperatures should not be used). Please keep your eyes out for an email from us shortly. We will be reaching out with further information. |
Made my roots orangethe ends of my hair came out great but the white white gray turned orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorWrong color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Hair color too harshThe product has too many chemicals and seemed to harm my hair. Color is worse than drug store none chemical color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrista- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we are always happy to work with you to formulate a color to better suit your needs if we are able to. We appreciate you working with us to help you achieve your color goals at home! |
Expected moreThe color for my roots was nice, the length has a silvery tone to it. Not thrilled about that. Was supposed to be a reddish brown. Even with using the stain shield gel, it still stained pretty bad and the wipe did not work. Also—- I looked into this and specifically called the number to find out if this was safe to use during pregnancy. I DO NOT RECOMMEND IF PREGNANT. The ammonia smell is HORRIBLY strong and intolerable. Won’t be repurchasing. Only gave a star because it was required. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlisha- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. We were unable to locate any previous contact regarding product use during pregnancy, and we always advise for clients to contact their physician to determine their eligibility to color while pregnant. We apologize for any discomfort experienced during your application, and we recommend applying any color in a well-ventilated area. Thank you for taking the time to reach out! |
My colorFor some reason the color seems to fade to a copper...like a red undertone. I would rather it to be more Ash Blonde than red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
EhhJust not happy with the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLashonna- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we didn't get it just right with your color. We want to work with you to adjust your color and get you closer to your goal, and our color experts are here for you every step of the way! Thank you for reaching out! |