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Custom Color Set
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66,655 Verified Client Reviews |
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Feels like wax in my hairI have been a loyal esalon user for years and have recommended the service to a lot of people- I loved it. The past year something changed in their product. Now it takes several shampoos to get the thick waxy like substance out of my hair- it feels awful. I'm not sure if esalon has changed suppliers or not, but if they did, they need to switch back. My sisters also use esalon and when I asked them if they noticed a change they did as well. The color is not the same either. It fades much faster. It is not as dark and rich as before, it has much more of a brass tone to it. 0 of 0 people found this review helpful. Did you? |
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Nothing specialNothing changed. If anything my hair is now just brown with a tint of red ONLY if I'm in the sun. The shampoo I bought gives more color than the dye. I think 2X was enough and I am not about to pay the amount they charge for the results I got. I am going to lighten it and then try Henna i guess. thanks.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNikki- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Great ColorNo complaints on the color because it is beautiful! I only have two cons; one- the color does not seem to last long at least on me! Less than two weeks and my roots are all over the place. Second- the strong ammonia smell. I had Legionella many years ago so my lungs are very much affected by the strong odor of this hair color. These are my only complaints though because customer service is awesome with this product and it is well worth it! I just wish the color would last a little longer! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy - Thank you for sharing your feedback with us. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not for meThe color was to dark and my grays showed within 2 days of coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegina - Thank you for sharing your feedback with us. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
a little darker than I wanteddarker than I wanted but otherwise fine. I just found I can do my own chemistry with product from my stylist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan- Thanks for reaching out! We are sorry to hear that we haven't gotten it just right with your color. We are always happy to adjust your formulation based on your feedback. Please feel free to contact to [email protected] if you need any assistance. We look forward crafting your next custom color! |
The color is to red and too dark.I ordered a strawberry blonde color and it is clearly shown in my picture. The color I received is much to dark and much to red. It is more of a reddish auburn color. That is not at all like my picture or the color I wished to achieve. Definitely need work on making your red hair more natural. I am a natural redhead and this color is very unnatural. I have achieved much better results in my local store boxes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Appreciate the effort. But waiting for new formulaIt's just so hard to get the chemicals rinsed out. It takes a few days to get back to regular texture, and the color fades with every rinse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too Dark!I want to change my custom color but seem to have lost my editing! Please change my color to make it lighter. it is much too dark (I'm 76.) I would also like to get it sooner than the March 5th autoship. So I can make this change. If you need to contact me, text or call my number; or send me an email. Thank you! (Ooooh, "publish"?? How do I edit? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Grey coverage needs workStill need the color different. Grey coverage lasts 3weeks at best 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly- We’re sorry that you were unhappy with the results of your recent color application. We can confirm that your colorist will review your comments and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! |
I have very light blonde hair .The last color I was sent made my hair brassy so I was sent another. It was a root color...way too dark...The brassy is gone, but my roots look like I'm growing out my hair color from a darker shade of blonde. All I wanted to do was color the grey ! Please find a colorist who can fix this ! I have waited between colorings because I don't want to over process my hair... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |