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Custom Color Set
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66,637 Verified Client Reviews |
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I dyed it and it looks exactly the same as before I dyed it!I wanted a copper red color, but got a mousy brown with a reddish hue. Not trilled with this at all, my color does not look any thing like the color I choose. It also took 40 minutes as compared to my regular dye that only takes 25 minutes. I would have looked past this if I didn't wait my time dying my hair the identical color it was before. Guess I'll just through out the free second dye they gave me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKamala- We’re so sorry to hear that you were disappointed by the results of your color application, and we apologize for any confusion. Your kit included 2 bottles of custom color (with different formulations) intended to be used in one application per your custom color instructions. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I like the color, but...I like the color, but found the customer service to be lacking. When I went to my history it would let me reorder my last order, but I could I not find a way for it to tell me which color I had previously ordered. I ordered and hoped for the best, but would have liked to seen my specific order labeled for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- Thank you for taking the time to share your feedback! We are sorry to that were unable to find your color history through your account. You can do so at any time through the Color Details page on your account (under the My Hair Care section). We are always available for assistance at [email protected]. Please keep an eye out for an email from us with further information. Thanks again for reaching out! |
DisappointedVery Disappointed.. I sent another email after the one below and it’s not posted on my account.... I told you I was disappointed that my grey was not only not covered it turned greenish color.. I cancelled my future deliveries and never got a reply to this either.. I have a box of dye that has same dye mixture as last box.. that turned my hair greenish color I would like a credit .. I liked color was lighter than what I had.. Not black Did my color, my hair was lighter at roots ..maybe I need to figure it out is different color leave on longer or make a wider dye application at roots. Grey not totally covered.. I wrote a email got no reply.. I only spoke to colorist when first box needed to be adjusted.. Second color no one responded.. very disappointed .. I cancelled my future deliveries 0 of 0 people found this review helpful. Did you? |
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ASIANS SHOULD READ THISI had already lightened my hair, and I was trying to turn the lightened strands purple. The colorist talked me out of a ligher shade (which i know from experience I need). The result, completely black hair. no brown no violet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
So dissappointedI ordered a color called "intense copper" and filled out the questionnaire completely honestly. I even included photos of my hair so the colorist could make any professional decisions. The product showed up, packaged nicely and very cute. I followed the dying instructions to a tee and ended up with slightly warm dark brown hair. Not anything like I wanted. Not anything like the picture. The drug store box dyes I have tried give me a better color and for much less money. I am so sad, I truly thought I could get the more vibrant shade of copper that I can never find at the store. Now I have brown hair and don't feel like myself. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did not workFollowed the instructions to a tee and had a friend help! Didn’t do anything to my hair color but make my scalp appear pink. Made my grays growing in appear pink! Waste of money and time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel- We're sorry to hear that our color did not meet your expectations! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Followed instructions completely but came out much darker than it should haveNot very happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- We’re so sorry to hear that your color came out darker than you expected! All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs. We have reached out to you via email with next steps so that our licensed colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Disappointing, leaves hair waxyI had high hopes for using this product and the color turned out good, however cannot get past the waxy outcome. I used this product yesterday and will never use again. The shampoo that came with this did nothing. It just was not washing out. I used my Biologe shampoo and after two more deep washes I thought I got it out. I had to open my eyes to find the shampoo (as I wasn’t expecting to need it) and when the water ran in my face the product was too...I ended up with irritated eyes even today. After three shampoos I thought I was good, however it still isn’t washed out and still feels waxy. I had to go to the salon today to ask for help, and they recommended a clarifying shampoo to try to remove the residue it has left on my hair, which has cost me more money now. It also left a waxy feeling on my shower floor (have never had this before!). I hope this doesn’t damage my hair and have learned to just stay with the salon for the best outcome. Very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee! |
Can't get it rightI gave you guys a second chance but once again I looked like Elmo after using this dye so close to my wedding day! I was glad I was able to fix it before then. It was not copper toned red at all. I'm over this service, please don't bother sending me anything else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorena- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t gotten it just right with your color, and we appreciate you reaching out! |
Gray coverageThe overall color was accurate to the picture shown, however, I have a lot of gray hair and the color did not stick to my gray hairs. This isn't the first time I have had issues with this. I have gone to salons, purchased box dye and use different brands of dye and had similar results. If you don't have my issue then you will probably be just fine and really enjoy the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany- We’re sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We appreciate your feedback! |