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Custom Color Set
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66,566 Verified Client Reviews |
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Too bright redI had asked for the original hair color that you guys had made me. But instead a different color was sent and just for my roots. It is super obvious that I just colored my roots and not my whole head of hair. Please send the original formula for my next shipment and I need haircolor for my entire hair. 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color fadesI've had to adjust my color 3 times and even though the color was finally dark enough it fades to light brown after 2 shampooings. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
The color, shampoo and conditioner made from good ingredients, friendly for skinEverything was okay, apart the color, it wasn't exactly what I expected, but maybe because before was light background and it hadn't come the proper tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVida- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
To DarkThe color was to dark, the bottle when I opened it had a small crack. Thank you for adjusting but I am not confident that this will be as good as the first time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. It appears one of our colorists adjusted your recent shipment to help you meet your color goals. We truly appreciate your feedback. |
quality has declinedI have been using esalon for a little while now and each time I become a little more dissatisfied. There seems to always be more "gunk" left in my hair when rinsing out, despite following the directions to do a head massage with wet hands prior to rinsing. It takes a long while to get out all the residue. And this last time, my hair was left so greasy, I couldn't believe it. I had to wash my hair immediately - three separate times - to get it to go back to normal. I wanted to give them one more chance, because I do like the color, and then they just completely skipped my autoship! I'm scheduled for every 10 weeks, and they just didn't send it... I have no idea why. So far my experiences with esalon product and service leave much to be desired. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly with more information on our color and why we were unable to process your Autoship order with the information provided on your account. Thanks again for reaching out! |
Didn't cover any grayI don't have many gray hairs, but this color didn't cover any of them. I'm glad I applied the color all over instead of just my roots, because the color at my roots barely changed. I can still see where my roots are darker than any of the rest of my hair. I used the color all over because I was concerned the color wouldn't blend well with the older, faded color on the rest of my hair. In retrospect, I wish one of the experts at eSalon had asked a few more questions before making my color. I might have had better results. The color itself is OK. Very shiny with a lot of copper shimmer. It's darker than I would have liked, but looks nice and my hair feels good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanna- We apologize that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hated itColor was extremely darker and very purple plus company took it up themselves to sign me up for auto shipments.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you with further information. |
Thin HairThe color application is indeed quick and easy. However I have thin hair and it got really dry so I can't continue to aply this formula. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsInes - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Please let us know if there is anything else we can do to help! |
Not enough product to cover my rootsI received my initial order and used immediately. I followed the instructions but sadly there was not enough product to cover all my roots. I waited to try a further bottle before making a review. But the second bottle was double the price as the first was an introductory offer and again I followed the instructions and it still did not cover all my roots. I have shoulder length, but extremely thick hair. The colour is darker than what I usually use. I thought that it might last longer between retouching, as it is more expensive than my usual brand. It doesn’t in fact because it is darker it requires retouching sooner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicci - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Not what I expected!I was looking for something burgundy, I sent a picture with my request and got this reply from Freddy.... This hair color requires your hair to be pre-lightened and then toned to vibrant Purple/Violet, which is a service that is currently only available in a salon. However, we can adjust your color to include similar Purple/Violet undertones. I followed the directions exact and there are no purple/violet undertones at all.... my hair is actually a shade of brunette when my is originally a light shade of red, and auburn shade I guess! I am not satisfied with this color at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelly - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |