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Custom Color Set
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66,637 Verified Client Reviews |
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ColorIt looks very dull I prefer using my mascara 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSylvia- Thank you for your feedback! We are happy to work with you to adjust your formulation to better suit your needs if we are able to. Please keep an eye on your email from us with further information on what is achievable with hair color vs. hair care products, and we can discuss if you'd like to make any changes. Thanks again for reaching out! |
Hair textureAfter coloring my hair, my hair texture was very rough. I've never experienced that before, even with drugstore coloring. Usually my hair feels very soft after coloring, my hair felt very bad after this coloring, even though I used extra conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele- Thank you for your feedback. We are so sorry to hear that your hair is feeling dry after your recent coloring session! We add many protective and conditioning ingredients to our salon-quality formula to help protect the hair while coloring, but it is important for hair to be properly hydrated before and after coloring to ensure a soft texture and shine. We are happy to work with you to create a formulation to better suit your needs if we are able to. Thank you for reaching out! |
ComplicatedAfter reading the instructions I find it is way too complicated to follow the instructions, especially because my hands are arthritic. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarge - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colour for meI hated my colour, esalon sent me a colour with red in, I ordered purple in it, they said their colour would be better, I hated it and went back to my own hairdressers 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. It is important to note that violet is made from red and blue, so any color formulated with purple or violet will have red in it. Please keep your eyes out for an email from us shortly. We will be reaching out to you with further information to help resolve this for you. |
Not really the color I wanted...don’t like itThe color looks unnatural, not the copper I was expecting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorIt's a pretty color however much darker than the picture and what I had wanted so I'm not happy 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsRae- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Haven't used it yetHaven't used it yet. 2 of 17 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- Thank you for letting us know! Please be sure to edit your review to reflect your feedback once you have tried the color. We look forward to hearing it soon, and we hope you enjoy! |
GRAY COVERAGESADLY, THIS COLOR IS NOT FOR ME AS IT DID NOT COVER MY GRAY, WHICH FOR ME IS THE WHOLE POINT. I HAVE HIGHLIGHTS DONE PROFESSIONALLY, BUT THIS COLOR FORMULA DOES NOT WORK TO KEEP THE ROOTS AND RESISTANT GRAY AT THE BACK UNDER CONTROL. I HAVE TO CANCEL. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Roots not coloured wellI was excited to get my e salon colour but was so disappointed with the result. I followed the instructions to the letter and I have to say that my roots (grey) although slightly tinged with colour are very noticeable against the rest of my hair 😥 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bright ginger !!My hair has come out bright ginger!! Not the colour I wanted and completely different to the same shade in semi permanent. I’m out tonight for my birthday and now have to spend the afternoon trying to strip my hair colour out... very sad... as previous dyes had been great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |