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Custom Color Set
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66,566 Verified Client Reviews |
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Not happyI followed instructions. Not the color I was expecting. I am still blonde, with a touch of red. My hair is now dry. Have to go have it fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- Thank you for your feedback on your color. At eSalon, we are always striving to improve and ensure each and every customer is satisfied with their color! We are so sorry to hear that we haven’t got it just right. We would love to work with you to help you achieve your color goals at home. Thanks again for reaching out! |
Sad.... Roots and Ends Mismatch***** I have to edit my first review to give a review on the replacement product from eSalon as they do not have that as an option. My second review isn't any better than my first review. It took eSalon 2 weeks to respond to me and the only reason why they fixed it was because I finally picked up the phone and called them. But I got a new kit. Hooray. Only my replacement kit did not have everything I needed to color my hair. It was missing the applicator. Really you guys? This is the best you could do with a replacement kit? In the second kit the hair color itself is not even half as pretty as the first one. My 2nd hair color is very flat, is not multi-tonal and there's No Dimension to it. At All. The double process has left my hair dry dry dry. I'm sad and disappointed. I just wanted pretty hair and I really wanted to love to love to love it. My experience with eSalon has not been the best. At all. The ball is in your court eSalon. I am giving you a chance to make this right for me. I need you to be proactive and fix this please. Who knows maybe third time really will be a charm ?? I am leaving this in your hands and it is up to you to keep me as a customer and make this right***** I was so excited to finally try this product. The color came out wonderful. On my roots that is. However the bottom portion of my hair, from about four inches from my roots down my hair is a completely different color. My ends and my roots are mismatched. Ugh. My gray is covered wonderfully, however I'm not happy because my hair is two different colors. At least at the salon I wouldn't have to deal with this I would have paid more but I would have had my gray coverage and my roots would have matched my ends for much longer than the eSalon product. I reached out to eat salon the day after I colored my hair. It's been 2 weeks and I have not heard back from them. I wish they would keep their word about 100% satisfaction guaranteed. They have not done 0 of 0 people found this review helpful. Did you? |
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Didn't cover grayIt's a demi-permanent color, which I've used in the past at the salon, but it didn't cover the gray at all. I liked the color, but not the coverage. The permanent was very damaging to my hair, so I had switched to this one. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTaj - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The developer opened in the box! Please helpHi, I finally got around to coloring my hair today and when I opened the box, I could tell it was wet inside. I noticed that the developer bottle top had not been screwed completely shut and had opened during shipment. I have no developer! Can you please send me another bottle? I still have the color and all the supplies. Thank you. Stacee 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacee - We're truly sorry that your order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
color changed!?This time the coloring mixture gave totally different result on my hair... I do not know why but it came from another sender outside EU and I had to pay customs. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeata - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
What Happened???Online approach and maneuvering was easy, although I was a little puzzled during the questionnaire when I was asked my root color to my ends because once I answered my choices for color diminished extremely. That being said, received my color very quickly, which was great, applied according to the instructions enclosed, however, the end result is awful. The color has far too much copper therefore my roots are really light and almost orange in color then the ends turned out dull with a very slight copper undertone. My color WAS "red velvet" so im super bummed that I've turned into a dull carrot. Plus, now IDK what to do because im not sure that if I try to fix it I may overprocess my hair instead. Not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSweet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleThe color was supposed to be copper but I got brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hair fell out in GLOBS!I am so serious when I say that my hair was falling out by the handfuls! I lost alot of it down the drain and to the floor, but I did take a couple of pictures because I am stunned! I have used 2$ dye and been more pleased. Really disgusted. DONT BUY THIS PRODUCT!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLarissa- Thank you for reaching out to us here at eSalon! We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time We recommend skin/patch testing color prior to using it (instructions are included in every color kit). Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Grey hair problemsThis did not cover any grey hair at all. ☹ Other than that the color was perfectly matched. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsChenoa- We’re sorry to hear that you were disappointed by the coverage of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Never received the product!I never recieved the product. The company refused to reimburse me for the product I never recieved so I cancelled my subscription. 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly- Thank you for reaching out. We're sorry to hear that you never received your shipment. It appears that your address change was not made before your recent order shipped. We see that you spoke with one of our customer service members earlier to help get this resolved for you. Please keep an eye on your email- we'll be reaching out with further information. |