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Custom Color Set
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66,566 Verified Client Reviews |
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Wrong colorwanted red color was too brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShoshana- Thank you for reaching out to us here at eSalon! One major advantage of our service is that we can easily adjust your color according to your feedback. We have emailed you to discuss how we can adjust your color to better suit your needs. We look forward to working with you! |
Not the color notedThe color was WAY too red from the color noted on your site and did not cover the slight amount of grey that I have. Quite unhappy with the result although my hair does feel very smooth 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Nothing changed ;(I thought by sending pictures of before and after will help my stylist to help me achieve my color. Sadly, after all the hassle and struggle of application, I never had any changes whatsoever. Seems like i just took a bath and that's it which is sad as I've read a lot of good reviews. I'll check other brands. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsQueeny- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
asking for color adjustmentI wanted to go a "shade" darker. Which to me was just a shade, as in a slight change. All the communication I received was, "your color has been adjusted". The shock to me was when I colored my hair and rinsing it out, I was not blonde anymore, but now a light/medium brown. There really is no communication. You ask for a color, you get it. I will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
I am not satisfiedI was disappointed with this color set. I even did not try highlights I ordered with this color. Color itself was good, my hair soft and shiny after coloring. But it did not cover my grays. Right after coloring I could see the difference between gray and not gray hair. Now, three weeks after coloring my grays don't keep color, not only grown roots, but all hair length. Probably will stop using using your products unless you have something more suitable for gray hair. I have about 30-40% of gray hair and would like to have 100% gray coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElena- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TerribleMy roots did not take the color. I colored my hair today and followed the instructions. Terrible outcome. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGretchen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AllergicAllergic to your products 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue- We’re sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on our color and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thank you for reaching out! |
GreysFor the most part I like the color, read instructions to the T BUT some grays made it through so and over all coverage did not take 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I orderedPretty sure the somewhat dark brown colour I was sent was no where near the dark ash blonde I had ordered..... if you want to make a good product start with giving customers what they order. Messing with someone’s hair can cause some serious problems.... not ok. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- Thank you for contacting us! We apologize for any confusion- we can confirm that we shipped your requested Dark Blonde Ash shade. We have emailed you to help clarify things and discuss this matter further. We appreciate you taking the time to reach out, and we look forward to working with you to help achieve your color goals at home! |
Didn’t come out the color promisedOrdered my hair color in a dark blonde - golden copper. Unfortunately instead of getting the color promised, my hair is now a coppery medium brown. It a perfectly nice color I guess, but it wasn’t what I wanted AT ALL. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |